Technical Support Engineer V

IGT

. Serve as the technical SME for one or more core product domains, including promotional tools, core platform functionality, game engines, integration layers, and customizations .

Posted 11/10/2026full-timeAustin • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical application support and software engineering, with a strong focus on diagnosing complex issues across multi-system environments. Proficient in Java, JavaScript, and API integrations, with a commitment to mentoring and continuous improvement in operational readiness.

Highest-signal resume keywords

Java Back-End DevelopmentAPI And System IntegrationsRoot-Cause AnalysisLog-Driven TroubleshootingTechnical Mentorship

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaJavaScriptHTMLAPI IntegrationRoot-Cause AnalysisLog-Driven TroubleshootingScripting SkillsOpenSearchDQLTechnical Documentation

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaboration SkillsMentoring Skills

Tools & Technologies

OpenSearchDQLDiagnostic ToolsFlow DiagramsTroubleshooting Guides

Industry Keywords

IGamingCasino GamingReal-Money PlatformMicroservices-Based ArchitecturesGame Engines

Tech Stack

Tools & technologies

JavaJavaScriptLinuxMicroservices

About the role

Key responsibilities & impact

Serve as the technical SME for one or more core product domains, including promotional tools, core platform functionality, game engines, integration layers, and customizations
Independently diagnose and resolve complex, multi-system issues across application, integration, platform, and data layers
Conduct code-level investigations across Java back-end and JavaScript/HTML front-end applications and event flows
Act as a senior escalation point for incidents exceeding generalist L3 support capabilities
Form and test hypotheses, analyze technical evidence, and isolate root causes under production conditions
Partner with core platform engineering to reproduce complex issues, identify failing components, provide technical context, and validate permanent fixes
Trace and analyze API and integration flows using application code, technical documentation, and flow diagrams
Build or enhance scripts, queries, and diagnostic tools
Perform log-driven investigations using OpenSearch/DQL or similar technologies
Lead root-cause analysis and problem-management activities
Define corrective actions with engineering to reduce issue recurrence, customer impact, and MTTR
Create and maintain specialist runbooks, debugging playbooks, troubleshooting guides, knowledge articles, and diagnostic tools
Mentor and support other technical support engineers through case reviews, documentation, knowledge sharing, and coaching
Support operational readiness for new features, integrations, markets, migrations, and platform changes
Partner with Product Management, Engineering, and operational teams to deliver new functionality
Maintain technical ownership within assigned product domains and promote continuous improvement

Requirements

What you’ll need

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline, or equivalent relevant professional experience
10 years of work-related experience required
Extensive hands-on experience in senior technical application support, software engineering, integration/delivery, or a related technical role supporting business-critical, customer-facing platforms
Experience diagnosing complex issues across distributed, multi-system environments, including application, integration, platform, and data layers
Experience investigating application behavior at the code level and isolating and validating technical fixes in production environments
Experience with API and system integrations
Experience performing root-cause analysis and supporting incident and problem-management processes
Strong development-level proficiency with Java for back-end applications
Strong knowledge of JavaScript and HTML
Strong understanding of APIs and integration flows
Strong Linux server knowledge and scripting skills
Experience with log-driven troubleshooting and analysis
Ability to use technical and operational data effectively when investigating incidents and determining solutions
Strong understanding of operational risk and the impact of changes within business-critical production environments
Excellent analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills
Ability to collaborate with Engineering, Product Management, Operations, and globally distributed technical teams
Ability to mentor and provide technical guidance to less-experienced support engineers
Ability and willingness to provide occasional out-of-hours support for major incidents as required
Experience with OpenSearch, DQL, or equivalent query tools is preferred
Experience within iGaming, casino gaming, or another regulated real-money platform environment is preferred
Experience supporting multi-vendor, microservices-based architectures and game/content platforms, including game engines, RGS, and PAM integrations is preferred
Experience developing integrations, adapters, reverse integrations, or front-end and back-end customizations is preferred
Experience working within globally distributed or follow-the-sun technical support environments is preferred
Experience mentoring, coaching, or providing technical leadership to other support engineers is preferred

Benefits

Comp & perks

401(k) savings plan with company contributions
Medical insurance
Dental insurance
Vision insurance
Life coverage
Disability coverage
Paid time off
Tuition reimbursement
Wellness programs
Bonus or commission opportunities may be available depending on the role
Comprehensive benefits package, subject to eligibility requirements