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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in maintaining and servicing equipment, troubleshooting technical issues, and delivering customer service in various environments. Proficient in inventory tracking and documentation while adhering to safety and operational protocols.
Highest-signal resume keywords
Technical RepairsCustomer Service ExperienceValid Driver's LicenseEquipment MaintenanceInventory Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical RepairsEquipment MaintenanceTroubleshootingInventory TrackingLifting Equipment Up To 50 PoundsClimbing LaddersWorking With ToolsWorking With Electrical CurrentWorking At HeightsDriving
Soft Skills
CommunicationProblem-SolvingAttention To Detail
Tools & Technologies
IGT EquipmentCommunication DevicesMarketing Supplies
Certifications & Qualifications
High School Degree Or GED EquivalentSecurity Clearance
Industry Keywords
Customer ServiceEquipment InstallationField ServiceRetailer Training
About the role
Key responsibilities & impact- Maintain and service IGT equipment at retailer/customer locations
- Respond to dispatches and drive to customer locations throughout Northeast Nevada
- Transport, install, remove, and repair lottery equipment and communication devices
- Transport and organize IGT equipment, replacement parts, tools, and other equipment
- Attend driver training and follow IGT vehicle-use and maintenance policies
- Maintain equipment to promote continuous operation
- Troubleshoot malfunctioning equipment in the field
- Swap failed equipment, clean components, and perform minor adjustments
- Communicate with dispatchers and accurately report activity, arrival and departure times, problems, details, and resolutions
- Deliver marketing supplies and consumable parts, including paper, ribbons, and betslips
- Track inventory of supplies and consumable parts
- Deliver basic or refresher/remedial training to retailers
- Complete forms documenting activities, equipment problems, and recommendations for procedural improvements
Requirements
What you’ll need- High school degree or GED equivalent required
- 1 or more years of experience in a customer service related position
- 1 or more years of experience in technical repairs
- Valid driver's license
- Good driving record
- Ability to correctly perceive colors
- Ability to climb a ladder
- Ability to lift and carry equipment weighing up to 50 pounds for a significant distance
- Ability to sit and drive for prolonged periods of time
- Dexterity when working with tools
- Ability to work with moving parts and electrical current
- Ability to work at heights, including rooftops
- Ability to work in close quarters
- Ability to work in inclement weather during some installations
- Must satisfy security clearance, reference, background check, physical, and drug testing requirements as applicable
Benefits
Comp & perks- 401(k) savings plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
- Bonus or commission opportunities may be available depending on the role
- Company vehicle for field service duties