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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting, diagnosing, and repairing gaming and fintech equipment, with strong customer service and communication skills. Capable of performing preventative maintenance and managing multiple service calls effectively in a customer-facing environment.
Highest-signal resume keywords
TroubleshootingTechnical SupportField Service ExperienceNetworkingCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mechanical TroubleshootingHardware TroubleshootingSoftware SupportIT SystemsPreventative MaintenanceEquipment RepairSite SurveysInventory ManagementLifting EquipmentClimbing Ladders
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsIndependenceCustomer-Facing Skills
Certifications & Qualifications
High School DiplomaGEDGaming License
Industry Keywords
KiosksATMsSlot MachinesGaming EquipmentFintech EquipmentCasino Environment
About the role
Key responsibilities & impact- Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming and fintech equipment
- Perform preventative maintenance to optimize equipment performance and reduce downtime
- Provide customers with technical support on operational and maintenance issues
- Diagnose mechanical, hardware, software, networking, and system failures using established procedures
- Serve as the primary customer contact for technical service and support concerns
- Conduct site surveys and assist with installations, upgrades, and equipment deployments
- Maintain accurate inventory and documentation for parts, repairs, and service activity
- Travel throughout the assigned service territory, including Columbus, Dayton, and surrounding Ohio areas
- Participate in an on-call rotation approximately once every four weeks
- Support additional field locations and team members as business needs require
Requirements
What you’ll need- High school diploma or GED required
- Technical or vocational training preferred
- 2+ years of technician or field service experience in a customer-facing environment preferred
- Prior casino, gaming, ATM, kiosk, or fintech equipment experience highly preferred
- Experience with networking, hardware troubleshooting, software support, and IT systems strongly desired
- Strong troubleshooting, analytical, and problem-solving abilities
- Ability to work independently while managing multiple service calls and priorities
- Strong communication and customer service skills
- Comfortable with moderate to extensive travel throughout Columbus, Dayton, and surrounding areas, including occasional overnight stays
- Valid driver's license and reliable transportation required
- Ability to obtain and maintain a gaming license
- Comfortable working in casino and customer-facing environments
- Ability to climb a ladder
- Ability to lift and carry equipment weighing up to 50 pounds for a significant distance
- Ability to sit and drive for prolonged periods
- Dexterity when working with tools
- Ability to work with moving parts and electrical current
- Ability to work at heights, in close quarters, and in inclement weather during some installations
Benefits
Comp & perks- 401(k) savings plan with company contributions
- Medical, dental, and vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
- Bonus or commission opportunities may be available depending on the role
- Comprehensive benefits package, subject to eligibility requirements