Product Support Specialist

iHeartMedia

. Serve as the primary point of contact with clients .

Posted 11/4/2026full-timeRemote • Nebraska • United StatesMid-LevelSenior💰 $23 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and technical troubleshooting within the radio automation and IT environments, with a strong focus on networking technologies and broadcast systems. Proficient in documenting interactions and improving software performance while effectively communicating with clients.

Highest-signal resume keywords

Customer Service SkillsTroubleshooting SkillsNetworking Technologies KnowledgeRadio Automation Software ExperienceBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL Server Database ReviewSoftware Clock BuildingAudio Device ConfigurationTechnical Documentation WritingSoftware Defect RepairSystem Performance ImprovementBroadcast Software KnowledgeMicrosoft Windows ProficiencyNetwork Infrastructure TroubleshootingRadio/TV Experience

Soft Skills

Attention to DetailMultitasking AbilityTeam Focus

Tools & Technologies

GSelectorZettaNexGen

Industry Keywords

Radio AutomationBroadcast SystemsIT EnvironmentCustomer Interaction DocumentationEducational Opportunities Participation

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the primary point of contact with clients
Handle phone calls and emails from customers in the United States and other countries 24x7
Provide timely and accurate answers on topics including software clock building, configuring audio devices, network infrastructure, and reviewing a SQL Server database
Document customer interactions
Identify problems and guide customers through corrective steps
Troubleshoot problems in software, hardware, networks, and systems
Write technical documentation to repair software defects and deliver enhancements
Improve software system performance by identifying problems and recommending changes
Participate in educational opportunities and maintain personal networks
Work with other RCS departments to extend product capabilities

Requirements

What you’ll need

Background in Radio automation software
Excellent customer service skills and a team focus
Attention to detail and ability to multitask in a fast-paced environment
Fundamentally sound knowledge of networking technologies, Microsoft Windows, and broadcast systems
Experience working in a Radio, IT, or an Engineering environment
Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable
Prior Customer Service experience
Ability to prioritize
Radio or TV experience
Troubleshooting and investigative skills
Alternate schedules may be required
Bilingual English/Spanish abilities are a plus

Benefits

Comp & perks

Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance (pursuant to the collective bargaining agreement if applicable)
Paid vacation and sick time
Paid company holidays
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!