Regional VP, Franchise Performance Support

IHG Hotels & Resorts

. Lead and oversee Franchise Performance Support programs through 10–11 subordinate Managers, each with a portfolio of approximately 50 owners .

Posted 11/9/2026full-timeRemote • Georgia • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in hotel operations, revenue management, and multi-unit management while fostering strong relationships with franchisees and guiding teams to achieve strategic goals. Proficient in problem-solving and developing data-driven strategies to enhance performance and service quality.

Highest-signal resume keywords

Hotel Operations ExpertiseRevenue ManagementMulti-Unit ManagementTeam LeadershipCustomer Service Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue ManagementSales StrategiesOperational Performance MonitoringStrategic PlanningProgram Delivery

Soft Skills

Superior Communication SkillsProblem-Solving SkillsInfluencing Skills

Certifications & Qualifications

CHA

Industry Keywords

Franchise Performance SupportService IndustryHospitalityMulti-Brand ExperienceTraining and Development

About the role

Key responsibilities & impact

Lead and oversee Franchise Performance Support programs through 10–11 subordinate Managers, each with a portfolio of approximately 50 owners
Develop strategies to grow revenue, create sales cultures, enhance service, and improve quality via direct reports
Promote successful implementation of IHG hotel initiatives and revenue-increasing strategies
Maintain strong relationships with franchisees and serve as an escalation point for owners and hotel management
Coach direct reports in creating strategic plans for hotels
Hire and train new Franchise Performance Support Managers on consulting tools and when to deploy Franchise Revenue, Operations Support, and Sales Managers
Guide direct reports in problem identification and resolution across hotel operations and performance areas
Accompany direct reports on Key Account Visits and consult with owners, principal correspondents, management companies, and general managers
Communicate quarterly portfolio performance with owners against goals and adjust strategic plans as necessary
Work closely with the legal team to resolve company conflicts with key accounts and owners
Build business cases for license and extension requests
Develop trusted owner relationships to foster growth in hotels and system size
Monitor commercial and operational performance through internal reporting to assess and prioritize hotel and portfolio issues

Requirements

What you’ll need

Bachelor's degree in Hotel Management, Business, Education, or a relevant field, or an equivalent combination of education and work-related experience
CHA preferred
12+ years of progressive work-related experience with demonstrated proficiency in customer service in the Service/Hospitality industry involving hotel operations and/or training, and/or experience in an asset management role
At least 2 years of multi-unit, multi-brand experience
Proficiency in preparation and delivery of industry programs
5 years managing teams and complex projects
Demonstrated expertise in hotel operations, high-volume commercial areas, revenue management, sales and marketing, and channel strategies
Superior communication skills, including the ability to influence owners and operators to adopt strategies
Strong problem-solving skills and ability to develop strategies from data