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Specialist, Americas Commercial Delivery
IHG Hotels & Resorts. Coordinate commercial initiatives across brands and teams, maintaining project plans, timelines, milestones, and action items .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project coordination and commercial operations within the hospitality industry, with strong capabilities in communication, organization, and relationship-building across teams. Proficient in utilizing Microsoft 365 tools to enhance project management and reporting processes.
Highest-signal resume keywords
Project CoordinationCommercial OperationsMicrosoft 365 ProficiencyCommunication SkillsHospitality Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementRevenue ManagementTraining DevelopmentAnalytical SkillsProblem-Solving Skills
Soft Skills
OrganizationTime ManagementRelationship BuildingConfidentiality Handling
Tools & Technologies
Microsoft TeamsMicrosoft PowerPointMicrosoft ExcelMicrosoft OutlookMicrosoft FormsPower AutomateSmartsheetPlannerPower BI
Industry Keywords
Hospitality ManagementCommercial InitiativesCross-Functional TeamsPMO SupportFranchise Services
About the role
Key responsibilities & impact- Coordinate commercial initiatives across brands and teams, maintaining project plans, timelines, milestones, and action items
- Track deliverables, follow up on commitments, and flag risks, dependencies, or competing priorities to leadership
- Prepare project updates, presentations, and reports for leadership decision-making
- Coordinate team meetings, leadership reviews, and commercial calls, including scheduling, agendas, materials, technology support, and follow-up
- Develop communications, guides, presentations, and training materials for hotel and corporate teams
- Manage assigned communications and recurring programs, including brand sales calls, the ACD Bulletin, and sales orientations
- Maintain a shared calendar of team activities, milestones, and hotel-facing initiatives
- Keep reporting tools, dashboards, and trackers current
- Maintain team documentation and shared resources, including SharePoint sites, project files, distribution lists, and reference materials
- Develop standard templates and simplify processes, improve reporting, and reduce manual work
- Support onboarding, onsite sales training, team engagement activities, and team or customer-facing events
- Serve as a point of contact for hotels and internal partners, helping resolve questions and connect them with resources
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Hospitality Management, Communications, Project Management, or a related field, or an equivalent combination of education and experience
- 2–5 years of experience in commercial operations, revenue management, project or program coordination, communications, training, team coordination and PMO support
- Advanced Microsoft 365 skills, especially Teams, PowerPoint, Excel, and Outlook
- Strong organization, time management, and follow-through while managing multiple projects
- Clear, confident written and verbal communication, including presentations and business communications for senior audiences
- Ability to build relationships across cross-functional teams and with hotel stakeholders
- Analytical and problem-solving skills, with judgment about escalation
- Ability to handle confidential information with discretion
- Experience with Microsoft Forms and Power Automate, or another workflow automation tool
- Experience in a hotel, franchise services, or multi-brand hospitality environment
- Familiarity with Smartsheet, Planner, or Power BI
Benefits
Comp & perks- Room discounts across IHG properties
- Recharge days
- Volunteering days throughout the year
- Wellbeing support through the myWellbeing framework
- Hybrid working with flexibility and balance
- Inclusive culture and opportunities to grow