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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective dispatch coordination, with a focus on accurate data entry and scheduling. Proficient in managing multiple tasks while collaborating with various departments to ensure efficient operations.
Highest-signal resume keywords
Customer Service ExperienceDispatch CoordinationData Entry AccuracyBilingual Spanish SpeakerKnowledge of Local Geographical Area
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryScheduling SoftwareDispatchingEstimating WorkMultitasking
Soft Skills
Detail OrientedCollaborationCommunication
Tools & Technologies
Computer Applications
Industry Keywords
Customer InquiriesRestoration TeamsOffice ExperienceCold Calling
About the role
Key responsibilities & impact- Assist with scheduling a team to the customer's location to assess required work
- Dispatch and schedule restoration teams to incoming leads and projects in coordination with management
- Review and maintain scheduling software to route appropriate teams
- Perform detailed and accurate data entry
- Receive incoming calls about past services, current projects, general inquiries, and routine communications
- Collaborate with and assist other departments as needed
- Estimate work needed from incoming customer calls
- Dispatch work to appropriate teams within the franchise
Requirements
What you’ll need- At least 2 years of customer service and/or office-related experience
- Prior dispatch experience preferred
- Ability to multitask and remain detail oriented
- Knowledge of local geographical area preferred
- Knowledge of relevant computer applications
- Ability to successfully complete a background check subject to applicable law
- Ability to lift files, open filing cabinets, and bend or stand as necessary
- Ability to work weekend shifts (application question)
- Bilingual Spanish speaker status requested in application
- Willingness to make outbound cold calls requested in application
Benefits
Comp & perks- Training & development
- 401(k) matching
- Company car
- Competitive compensation
- Superior benefits
- Career progression
- Professional development
- Flexible work from home options available
- Service to the Community
- Being Part of a Team
- Stability & Growth