IICRC

Recruitment

• Manage the full hiring workflow from job posting, proactive sourcing, screening, and interview coordination through offer extension and onboarding handoff
• Source talent in disaster restoration, trades, and commercial construction using job boards, social media, network referrals, and direct outreach
• Build and maintain a pipeline of qualified candidates across six franchise territories
• Partner with Franchise Managers and Operations Leaders to understand hiring needs and refine job requirements
• Deliver a smooth candidate experience
• Evaluate candidate qualifications, technical backgrounds, certifications such as IICRC and OSHA, and cultural fit
• Track recruiting metrics including time-to-hire, offer acceptance rate, and retention
• Improve hiring practices based on recruiting metrics
• Support staffing for field operations, management, sales, and office administration

Lead Recruiter

Estimator

• Scope, write, and audit comprehensive contents restoration estimates across six Pennsylvania franchise locations
• Use Symbility/CoreLogic and Xactimate daily to produce precise, line-item estimates
• Ensure estimates adhere to industry pricing and regional guidelines
• Manage compliance with Third-Party Administrator programs, carrier SLAs, line-item caps, and documentation protocols
• Collaborate with Contents Department Management, project managers, and field technicians
• Review scopes of work, photo documentation, and contents inventory lists
• Track job statuses from initial scoping through final carrier approval
• Handle revisions, supplements, and rejections efficiently
• Ensure inventory logs, total loss reports, pack-out/pack-in details, and cleaning costs are complete, compliant, and defensible

Restoration Estimator

Office Assistant

• Answer incoming phone calls, website inquiries, and customer requests
• Convert inbound leads into scheduled inspections, estimates, and service appointments
• Follow up with unbooked leads and estimate opportunities
• Maintain accurate customer and lead records in CRM and scheduling systems
• Identify cross-selling and upselling opportunities
• Track lead sources and customer interactions
• Assist with local marketing campaigns, community outreach, promotional activities, social media, review generation, email marketing, and networking events
• Support outreach and relationship management with referral partners
• Maintain referral partner and prospect databases
• Schedule business development meetings and community outreach activities
• Support customer retention and referral programs
• Handle customer inquiries, scheduling requests, and service-related questions
• Address customer concerns and escalate issues when necessary
• Manage office communications, scheduling, calendars, and administrative tasks
• Prepare customer records, reports, and documentation
• Assist with data entry, invoice support, and customer correspondence
• Coordinate schedules between customers, technicians, and management
• Support field staff with accurate communication and appointment details
• Assist with operational projects and process improvements

Office Assistant – Coordinator

Administrative Assistant

• Answer and direct inbound phone calls professionally and courteously
• Respond to customer, vendor, and internal team inquiries by phone and email
• Coordinate email correspondence, follow-ups, scheduling confirmations, and general communication
• Maintain organized records, files, schedules, documentation, and inventory records
• Support leadership with administrative tasks, reporting, and day-to-day coordination
• Schedule inspections, remediation appointments, and project-related visits
• Coordinate calendars and communicate scheduling details to customers, employees, vendors, and leadership
• Make follow-up calls regarding appointments, project updates, estimates, outstanding items, and customer questions
• Track upcoming inspections, active jobs, project timelines, pending follow-ups, and inventory levels
• Communicate schedule changes promptly and professionally
• Assist in organizing projects from initial contact through completion
• Identify items for reorder and place or coordinate orders as directed
• Communicate with vendors regarding product availability, pricing, orders, and delivery timelines
• Report directly to company leadership or the designated operations manager

Account Executive

• Respond promptly to qualified fire-loss leads supplied through AdvantaClean’s lead service; no radio monitoring is required
• Approach property owners with compassion, listen to their needs, and explain the restoration and insurance process
• Build trust, answer questions, overcome objections, and ask for the opportunity to serve
• Secure work authorizations and coordinate a smooth handoff to the operations team
• Follow up consistently, document activity accurately, and meet goals for signed projects and revenue
• Build referral relationships with first responders, insurance professionals, and property managers
• Educate customers, act with urgency, document carefully, follow through, and work collaboratively

Fire Loss Consultant – Sales

• Collaborate directly with the COO and general managers to align hiring goals with real-time business expansion across six Pennsylvania locations
• Manage the end-to-end recruitment funnel from active sourcing, screening, and interview scheduling to extending offers and facilitating onboarding
• Execute creative headhunting, direct cold outreach, and active talent pipeline building for hard-to-fill restoration, construction, and office operations roles
• Craft engaging job advertisements and serve as the professional voice welcoming new talent to SERVPRO Team Doyle
• Leverage CareerPlug and recruiting tools to track pipeline metrics, shorten time-to-hire, and deliver a smooth candidate experience

Talent Acquisition Specialist

Operations

• Lead and oversee daily restoration operations, including water, mold, fire, and reconstruction projects
• Supervise and support Project Managers, estimators, technicians, and production teams
• Step into the field as needed to perform or direct advanced restoration work and large-loss projects
• Evaluate losses, develop scopes, establish drying plans, and determine equipment, labor, and resource requirements
• Direct multiple crews and projects during high-volume or CAT events
• Ensure proper documentation, photo logs, moisture records, equipment usage, and job reporting
• Maintain standards for safety, PPE, property protection, customer service, and workmanship
• Monitor project schedules, labor, equipment, material usage, job costs, and profitability
• Identify operational problems and take ownership of solutions
• Recruit, train, coach, and hold team members accountable
• Conduct quality-control inspections and ensure projects are completed properly and profitably
• Resolve escalated customer issues and maintain customer relationships
• Ensure compliance with company procedures, IICRC standards, safety requirements, and applicable regulations
• Use technology, CRM, estimating, documentation, and project-management systems to improve efficiency and accountability
• Provide ownership with reporting on operations, staffing, project performance, profitability, and improvement opportunities