Estimating Coach

IICRC

. Provide operational support to the Paul Davis franchise network and FAST Estimating Team .

Posted 11/12/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational support and training within the property restoration and insurance industry, leveraging technology for effective coaching and communication. Proficient in estimation principles and capable of managing multiple tasks while maintaining attention to detail.

Highest-signal resume keywords

Estimation PrinciplesTraining And CoachingProject Management SoftwareMicrosoft Office SuiteCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Estimation PrinciplesProperty RestorationWater MitigationMold RemediationXactimateClaims ConnectPowerBIRMSXactAnalysisAdobe

Soft Skills

Organizational SkillsTime ManagementVerbal CommunicationWritten CommunicationAttention To Detail

Tools & Technologies

CRM SystemsMicrosoft Office SuitePowerPointZoomTeamsSharePointOneDriveMobile ClaimsMICA Exchange

Certifications & Qualifications

High School DiplomaGEDBachelor's Degree

Industry Keywords

Property RestorationInsurance IndustryFast Estimating ServiceFranchise NetworkClaims Force

About the role

Key responsibilities & impact

Provide operational support to the Paul Davis franchise network and FAST Estimating Team
Support franchisees using the FAST Remote Estimating Service
Provide remote estimating services to the Paul Davis network
Train and coach franchisees on FAST processes, best practices, and service use
Create and update training materials, FAST Hub content, documentation, and network communications
Onboard and coach FAST Estimating Team members
Coordinate communications among the FAST Team, PDRI team members, and franchisees
Route urgent and important communications
Schedule 1:1 calls, FAST Consultations, and other meetings
Write estimates for all job types and estimating platforms during spike volumes
Ensure accurate, profitable scoping and documentation practices
Provide statistics and KPI updates on network demand, volume projections, and resource allocation
Act as a liaison to solve problems and address subject matter expertise or capacity gaps
Distribute FAST Estimate requests and rebalance workloads
Attend company and team meetings in person or virtually
Support other Claims Force team members during lower FAST Estimating demand
Travel to franchise locations, trainings, and team meetings as required, up to 25%

Requirements

What you’ll need

High school diploma or GED
Bachelor’s degree or equivalent experience in business administration or related field
2 plus years of direct coaching, training, or onboarding experience
3 plus years’ experience with estimation principles, concepts, and experience in the property restoration/insurance industry
Preferred: customer service experience
Preferred: 5 plus years’ experience in restoration involving water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction
Ability to leverage technology for training and coaching
Strong organizational and time management skills
Excellent verbal and written communication skills
Ability to work collaboratively with franchisees and internal teams
Proficiency with project management software, CRM systems, Microsoft Office Suite, PowerPoint, Zoom, and Teams
Ability to learn and operate RMS, Xactimate, XactAnalysis, Claims Connect, Mobile Claims, MICA Exchange, PowerBI, SharePoint, OneDrive, Adobe, and other operating systems
Ability to work under pressure and independently
Exceptional attention to detail
Ability to operate office equipment
Ability to maintain confidentiality
Ability to follow Paul Davis Values, Vision, Mission, and 10 Serving Basics
Ability to safely operate a passenger vehicle
Stable internet connection when working remotely
Access to a home office
Ability to work 40 hours per week with rotating shifts Monday through Sunday

Benefits

Comp & perks

Medical, Dental & Vision Benefits
401(k) matching
Training & development
Opportunity for advancement
Employee discounts
Opportunity for overtime
Paid time off
Great company culture
Remote work arrangement
Provided VPN technology for secure remote connection