General Manager – Operations

IICRC

. Lead and oversee daily restoration operations, including water, mold, fire, and reconstruction projects .

Posted 9/18/2026full-timeUnited StatesMid-LevelSenior💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading restoration operations, including water, mold, and fire projects, while ensuring compliance with IICRC standards and maintaining high levels of customer service. Proficient in project management, team leadership, and operational problem-solving to drive efficiency and profitability.

Highest-signal resume keywords

IICRC S500 KnowledgeIICRC ASD CertificationMoisture Meter ProficiencyLarge-Loss Project ExperienceLeadership and Team Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Water Damage RestorationMold RemediationFire Damage RestorationDrying CalculationsThermal ImagingPsychrometryBlueprint ReadingMoisture DocumentationProject SchedulingQuality Control Inspections

Soft Skills

LeadershipCommunicationOrganizationProblem-SolvingDetail-Oriented

Tools & Technologies

Estimating SoftwareProject Management SystemsCRM SystemsMobile DevicesMoisture Meters

Certifications & Qualifications

IICRC ASD CertificationAdditional Certifications

Industry Keywords

Restoration OperationsIICRC StandardsSafety ComplianceCustomer ServiceLarge-Loss Projects

About the role

Key responsibilities & impact

Lead and oversee daily restoration operations, including water, mold, fire, and reconstruction projects
Supervise and support Project Managers, estimators, technicians, and production teams
Step into the field as needed to perform or direct advanced restoration work and large-loss projects
Evaluate losses, develop scopes, establish drying plans, and determine equipment, labor, and resource requirements
Direct multiple crews and projects during high-volume or CAT events
Ensure proper documentation, photo logs, moisture records, equipment usage, and job reporting
Maintain standards for safety, PPE, property protection, customer service, and workmanship
Monitor project schedules, labor, equipment, material usage, job costs, and profitability
Identify operational problems and take ownership of solutions
Recruit, train, coach, and hold team members accountable
Conduct quality-control inspections and ensure projects are completed properly and profitably
Resolve escalated customer issues and maintain customer relationships
Ensure compliance with company procedures, IICRC standards, safety requirements, and applicable regulations
Use technology, CRM, estimating, documentation, and project-management systems to improve efficiency and accountability
Provide ownership with reporting on operations, staffing, project performance, profitability, and improvement opportunities

Requirements

What you’ll need

3+ years of professional restoration experience; advanced water damage experience strongly preferred
Strong working knowledge of IICRC S500 and S520 standards
IICRC ASD certification preferred; additional certifications are a plus
Demonstrated knowledge of moisture meters, thermal imaging, psychrometry, dehumidification, air movement, drying calculations, and moisture documentation
Experience with large-loss, commercial, or complex restoration projects preferred
Ability to read floor plans and blueprints and develop effective drying strategies
Strong leadership, communication, organization, and problem-solving skills
Self-driven, detail-oriented, accountable, and capable of working independently
Comfortable using technology, mobile devices, estimating software, and project-management systems
Valid driver's license and ability to travel or respond to emergency situations
Physically capable of performing restoration work, including lifting 50+ pounds, working in confined spaces, and extended periods of standing, walking, bending, kneeling, and climbing

Benefits

Comp & perks

Profit sharing
Bonus based on performance
Flexible schedule
Opportunity for advancement
Training & development
Competitive salary
Flexible work from home options available
401(k)
Medical, Dental, Vision, Disability, & Life Insurance
Employee Assistance Program
Paid Holidays
Paid Time Off