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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administrative support capabilities, with proficiency in CRM and scheduling software, and a focus on lead generation and appointment setting. Bilingual Spanish communication skills enhance outreach and relationship management efforts.
Highest-signal resume keywords
Customer Service ExperienceCRM Software ProficiencyLead GenerationAppointment SettingBilingual Spanish Speaker
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryInvoice SupportSchedulingReport PreparationLead Tracking
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsTime ManagementCustomer Relationship Management
Tools & Technologies
Microsoft OfficeCRM SoftwareScheduling SoftwareSocial Media Platforms
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
RestorationCleaningConstructionHome ServicesSales
About the role
Key responsibilities & impact- Answer incoming phone calls, website inquiries, and customer requests
- Convert inbound leads into scheduled inspections, estimates, and service appointments
- Follow up with unbooked leads and estimate opportunities
- Maintain accurate customer and lead records in CRM and scheduling systems
- Identify cross-selling and upselling opportunities
- Track lead sources and customer interactions
- Assist with local marketing campaigns, community outreach, promotional activities, social media, review generation, email marketing, and networking events
- Support outreach and relationship management with referral partners
- Maintain referral partner and prospect databases
- Schedule business development meetings and community outreach activities
- Support customer retention and referral programs
- Handle customer inquiries, scheduling requests, and service-related questions
- Address customer concerns and escalate issues when necessary
- Manage office communications, scheduling, calendars, and administrative tasks
- Prepare customer records, reports, and documentation
- Assist with data entry, invoice support, and customer correspondence
- Coordinate schedules between customers, technicians, and management
- Support field staff with accurate communication and appointment details
- Assist with operational projects and process improvements
Requirements
What you’ll need- High school diploma or equivalent
- 2+ years of experience in customer service, administrative support, inside sales, appointment setting, or a related role
- Strong verbal and written communication skills
- Excellent organizational and time-management abilities
- Proficiency with Microsoft Office
- Experience in restoration, cleaning, construction, home services, or related industries preferred
- CRM and scheduling software experience preferred
- Social media and marketing support experience preferred
- Sales, lead generation, or appointment-setting experience preferred
- Willingness to do outbound sales
- Bilingual Spanish speaker preferred/asked in application
Benefits
Comp & perks- Performance bonuses tied to lead conversion, bookings, and revenue goals
- Paid time off
- Paid holidays
- Professional development opportunities
- Career advancement potential within a growing company
- Comprehensive training programs and continuous learning opportunities
- Health Benefit Options
- Hands on Training for all skill levels
- Positive work environment
- Cutting-edge tools and equipment