Review Team Manager

IICRC

. Lead a team of staff estimate reviewers through performance management, SMART goal creation, and team meetings .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance claims management, including estimation principles and team leadership. Proficient in utilizing technology applications and Microsoft Office tools to enhance operational efficiency and communication.

Highest-signal resume keywords

Team LeadershipInsurance Claims EstimationMicrosoft Office ProficiencyXactware Products KnowledgePersonnel Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Estimation PrinciplesClaims ManagementWater Mitigation EstimationFire Mitigation EstimationMold Mitigation EstimationReconstruction EstimationDocument CreationOperational PracticesProblem SolvingConflict Resolution

Soft Skills

Verbal CommunicationWritten CommunicationCoachingTeam BuildingAssertiveness

Tools & Technologies

Xactware ProductsSymbilityMicrosoft TeamsMicrosoft OneDriveMicrosoft SharePointMicrosoft FormsMicrosoft PowerPointMicrosoft WordMicrosoft ExcelLaptop Proficiency

Certifications & Qualifications

Industry Certifications

Industry Keywords

Insurance IndustryClaims ProcessingMitigation ConceptsReconstruction ConceptsContractingField WorkPerformance ManagementSMART GoalsEstimate ReviewsBackground Check

About the role

Key responsibilities & impact

Lead a team of staff estimate reviewers through performance management, SMART goal creation, and team meetings
Collaborate with franchisor departments to improve Paul Davis carrier scorecard performance
Recruit, onboard, and train new Claims Force team members
Conduct monthly performance coaching and Goal Setting & Review meetings
Create SMART goals and development paths
Facilitate team calibration meetings
Support scorecards, pre-estimate upload SLAs, estimate reviews, centralized remote estimate creation, and post-QA Approval managed repair
Provide direct support during claim spikes, catastrophe events, absences, shortages, and other organizational demands
Communicate with direct reports, supervisors, franchisees, insurance carrier partners, and organizational stakeholders through phone, email, claim systems, MS Teams, and other applications
Coach franchises on estimating and documentation performance
Assist franchises with estimating requirements and claim expectations based on carrier guidelines
Support technical claim inquiries across estimating and claim-management platforms
Identify and communicate trends to organizational stakeholders
Analyze internal performance trends and participate in problem-solving sessions
Support onboarding of new team members and employees in new positions
Create team-building meetings and events
Approve direct reports’ timecards and expense reports
Perform other assigned projects or duties

Requirements

What you’ll need

High School Diploma or GED
Bachelor’s Degree or equivalent experience in insurance claims or related field
1 plus years’ experience with estimation principles for the insurance industry
2 plus years’ experience with contracting and/or field work for a given trade
3 plus years’ experience with personnel management or coaching
Proficient use of a laptop and operating accessories
Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)
Subject matter expert-level knowledge of insurance industry mitigation, contents, and reconstruction concepts, operational practices, and verbiage
Ability to lead and manage a team through reviews of varying job types, estimate severity, and complexity
Assertive, professional verbal and written communication skills
Proficient use of technology applications, including creation of new documents
Ability to independently problem solve, resolve conflict, and manage priorities
Ability to learn and implement new industry processes
Ability to review and write estimates for water mitigation, mold, fire mitigation, temporary repairs, contents, reconstruction, and other job types accurately and promptly
Ability to complete multiple reviews or estimates within a given time frame
Knowledge of Xactware Products, Symbility, and other estimating software
Knowledge of insurance-industry estimating principles
Ability to successfully pass required industry and company certifications on first attempt
Ability to work in primary operating systems
Ability to pass and maintain a satisfactory background check
Ability to maintain confidentiality
Ability to safely operate a company vehicle
Willingness to travel as needed, potentially up to 20%

Benefits

Comp & perks

Medical, Dental, & Vision Benefits
Opportunity for advancement
Training & development
Wellness resources
401(k) matching
Flexible work from home options available
Opportunity for Overtime
Paid Time Off
Great Company Culture