Specialty Services Coordinator

IICRC

. Own signed work authorizations for every Specialty job and ensure they are uploaded to RMS before work begins .

Posted 11/5/2026full-timeStafford • Virginia • United StatesJuniorMid-Level💰 $58,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project coordination and administrative operations within restoration and insurance claims, with a strong focus on compliance, documentation accuracy, and effective communication. Proficient in managing multiple jobs, utilizing RMS and Power BI, and adhering to industry standards and guidelines.

Highest-signal resume keywords

Project CoordinationRMS ExperiencePower BI ProficiencyIICRC CertificationStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Job CoordinationFile Compliance ManagementDocumentation AccuracyKPI MonitoringMicrosoft Office ProficiencyAttention to DetailWorkflow Gap IdentificationEnvironmental Loss KnowledgeAdministrative Task ManagementCustomer Onboarding

Soft Skills

Exceptional OrganizationSelf-DirectedEffective CommunicationAbility to Meet DeadlinesHigh Sense of Urgency

Tools & Technologies

RMSDASHPower BIMicrosoft TeamsEmail Management

Certifications & Qualifications

IICRC Certification (WRT or FSRT)Asbestos Safety Certificate

Industry Keywords

RestorationConstructionInsurance ClaimsTPA WorkflowsEnvironmental Standards

About the role

Key responsibilities & impact

Own signed work authorizations for every Specialty job and ensure they are uploaded to RMS before work begins
Prepare, send, track and upload Certificates of Satisfaction/Completion, disposal authorizations, refund or reimbursement documents and other customer forms
Confirm with the production team which jobs are cleared to start
Manage complete job files in RMS/DASH from intake through closing
Create and link jobs correctly, upload signed documents and keep files audit-ready
Maintain current journal notes on every open job
Review the RMS Compliance Manager twice daily and clear or escalate pending and warning items
Update the RMS supervisor of record to the assigned production PM
Ensure documentation matches approved scope, completed work and billing
Post same-day EMS updates within carrier-required timeframes
Use Power BI and missing-update reports to identify gaps
Communicate with carriers, adjusters, customers and TPA partners, including PDRI, Contractor Connection and Alacrity
Acknowledge and respond to carrier messages within required timeframes and document replies
Keep TPA platforms updated and monitor compliance and KPI requirements
Escalate exceptions before they become misses
Monitor and manage the shared mailbox, flag assignments and route service requests
Handle customer onboarding and intake, including job entry, compliance tasks, inspection scheduling, welcome letters and job documents
Support scheduling for contents and environmental crews
Confirm the next day's inspection and production calendar with team members
Prepare and submit closing requests and production-closed checklists
Complete Pre-WIP and Post-WIP administrative tasks
Prepare the daily EOD report
Lead the 8:00 AM business-health huddle by phone or Teams
Maintain the team to-do list, run the EOD check-in call and facilitate the weekly production team meeting
Support restoration projects involving water, fire, smoke, mold and hazardous materials for Northern Virginia customers

Requirements

What you’ll need

2+ years of experience in project coordination, job coordination or administrative operations, ideally in restoration, construction or insurance claims
Experience with RMS, DASH or an equivalent job-tracking and file-compliance system
Familiarity with TPA workflows and KPI requirements (PDRI, Contractor Connection, Alacrity or similar) and insurance carrier guidelines
Comfortable working remotely and staying connected with the team through phone and Microsoft Teams
Proficiency in Microsoft Office (Outlook, Word, Excel), including structured use of Outlook rules, flags and shared mailboxes
Strong written and verbal communication skills
Exceptional organization and ability to manage many active jobs against competing deadlines
High attention to detail in documentation and file compliance
Self-directed; able to identify workflow gaps and take ownership
Valid driver's license and reliable transportation for occasional on-site work
Experience in a franchise restoration environment (preferred)
Working knowledge of water, fire, smoke, mold and environmental loss categories and IICRC standards for contents and environmental work (preferred)
Experience with Power BI dashboards, EMS or Encircle (preferred)
IICRC certification (WRT or FSRT) or an Asbestos Safety Certificate (preferred)
Reliable high-speed internet and a quiet, professional workspace
Background check with no felony convictions and a clean driving license
Ability to meet hard deadlines, communicate effectively and efficiently, maintain attention to detail, and demonstrate a high sense of urgency
Comfortable using computers, email, the internet and learning new computer programs

Benefits

Comp & perks

Bonus incentive program
Flexible work from home options
Opportunity for overtime
Paid time off
Opportunity for advancement
Great company culture
Reliable high-speed internet and a quiet, professional workspace suitable for phone and Teams calls
Occasional on-site help with warehouse inventory and physical organization at the Stafford office