Technician

• Support installation (IQ/OQ), commissioning, maintenance, and repair of laboratory, analytical, and process technology equipment
• Assist with service activities for process units and instruments at customer laboratories and facilities
• Support planning and carrying out travel for on-site service, installation, and commissioning
• Maintain accurate service activity and customer history records in SAP
• Assist with setup and maintenance of demo equipment for exhibitions and internal testing
• Prepare service reports and provide feedback to the Head of Service
• Support management of spare parts, stock levels, and shipping processes
• Assist with organizing and documenting stock movements, including internal transfers and goods receipt/dispatch
• Support stock investigations and reconciliations between SAP and external systems

Service Technician

Sales

• Responsibility for revenue development within the assigned sales territory
• Independently expand market share and enhance customer satisfaction
• Be the local contact for IKA customers and channel partners and maintain strong relationships
• Implement local sales and marketing activities as directed by sales management
• Visit existing and potential new customers/channel partners to present IKA solutions
• Identify sales opportunities across targeted industries and ensure successful deal closures
• Support local channel partners in promoting the IKA brand and closing sales opportunities for IKA products
• Respond to inquiries and provide feedback on IKA’s portfolio in collaboration with other departments
• Provide feedback on customer requests, market trends, and competition activities
• Maintain customer data and report activities via the IKA CRM system

Brand and Sales Ambassador – Laboratory & Analytical Technology

• Responsibility for revenue development within the assigned sales territory
• Independently expand market share and enhance customer satisfaction
• Be the local contact for IKA customers and channel partners and maintain strong relationships
• Implement local sales and marketing activities as directed by sales management
• Visit existing and potential new customers/channel partners to present IKA solutions
• Identify sales opportunities across targeted industries and ensure successful deal closures
• Support local channel partners in promoting the IKA brand and closing sales opportunities for IKA products
• Respond to inquiries and provide feedback on IKA’s portfolio in collaboration with other departments
• Provide feedback on customer requests, market trends and competition activities
• Maintain customer data and report activities via the IKA CRM system