Lead Field Service Technician

IKO North America

. Act as the primary trainer for executing on-roof quality inspections and in-shop contractor training of new Technical Services staff .

Posted 10/9/2026full-timeRemote • Texas • United StatesSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and quality assurance within the commercial roofing sector, particularly in single-ply roofing techniques. Capable of effectively communicating technical information and conducting hands-on training for contractors and technicians.

Highest-signal resume keywords

Commercial Roofing ExperienceSingle-Ply Roofing TrainingQuality Assurance InspectionsTechnical Documentation ReadingExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Single-Ply Roofing TechniquesQuality Control InspectionOn-Roof InspectionTraining and EducationWarranty Claims Investigation

Soft Skills

AdaptabilityPresentation SkillsInterpersonal Skills

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Commercial RoofingTPOPVCQuality AssuranceContractor Liaison

About the role

Key responsibilities & impact

Act as the primary trainer for executing on-roof quality inspections and in-shop contractor training of new Technical Services staff
Serve as liaison with the contractor community for IKO’s new US commercial roofing division
Act as quality control inspector to assure quality workmanship on IKO warrantied installations
Train and educate new Field Service Technicians in on-roof inspection techniques and in-shop contractor training
Report to the Technical Manager, Single Ply Systems, on trainee performance and progress
Liaise with commercial contractors and perform quality assurance inspections of ongoing and completed commercial roofing jobs
Prepare and conduct theory and hands-on commercial product training for existing and potential Registered Contractors
Produce written inspection and quality assurance reports for internal and external customers
Work with contractors and the distribution network on product education and promotion
Conduct warranty claims investigations when appropriate
Attend and participate in association events to promote IKO Commercial products
Attend internal meetings, functions, and company-provided training
Adhere to Health and Safety and IKO Vehicle policies
Perform other assigned responsibilities

Requirements

What you’ll need

5-7 years direct hands-on experience in commercial roofing business
Extensive experience in training single-ply roofing techniques (TPO and PVC) according to established standards and practices
Experience with quality assurance and roof inspections with roofing contractor
Ability to read technical roofing documentation/specifications
Comfortable demonstrating and presenting product applications hands on or in presentation format
Demonstrated ability to train individuals and groups in single-ply roofing
Excellent written and verbal communication skills
Ability to work with contractors and present the benefits of IKO commercial products
Adaptable to changing priorities and responsibilities
Must be able to work flexible hours, including nights and weekends
Must have a valid driver’s license
Ability to travel throughout the designated territory, potentially with overnight stays
Frequent travel and site visits required

Benefits

Comp & perks

Competitive compensation/pay package
Dental/Vision/Medical benefits
Life Insurance
Health Spending Account
Employee Support and Mental Wellness
Competitive matched retirement savings program – 401k (US) / RRSP (Canada)
Stable industry leader
Competitive compensation
Health care
Progressive and challenging workplace
Commitment to teamwork and integrity
Accommodations available on request for candidates taking part in all aspects of the selection process