IKO North America

Sales

• Plan and manage territory activities to achieve sales and market share growth
• Use approved sales and marketing strategies and tools while providing excellent customer service
• Increase market share and strengthen relationships with existing distribution accounts
• Identify new business opportunities, leads, prospects, and acquire new business
• Determine customer needs and propose appropriate solutions to meet or exceed sales goals
• Prepare and deliver sales proposals and presentations and follow up with key decision makers
• Develop awareness of market behavior and competitive trends
• Develop relationships and grow sales with assigned distribution customers
• Contact roofing contractors, remodelers, builders, and architects to drive demand for IKO products
• Present products and programs to qualified distributors and end users weekly
• Conduct product knowledge training sessions with customers
• Follow up on customer or IKO administration inquiries
• Submit weekly territory intelligence reports
• Attend required meetings, functions, and company-provided training
• Investigate and process product quality complaints in the territory
• Adhere to IKO policies and procedures, including Health and Safety and Vehicle policies
• Report to the Regional Sales Manager and be responsible for territory sales and administration

Sales Representative – Residential Division

• Develop relationships and grow sales with distribution customers in the territory
• Frequently contact roofing contractors, remodelers, builders, and architects to drive demand
• Manage territory pricing on competitive situations
• Train and present products and programs to qualified distributors and end users
• Present products to qualified end users weekly
• Perform product knowledge training sessions with customers
• Submit weekly Intelligence Reports in a timely fashion
• Manage customer accounts, including accounts receivable balances and deductions
• Organize and execute a business plan to meet territory sales goals and customer needs
• Utilize approved sales and marketing tools within budget

Contractor Sales Representative

Outside Sales

• Plan and manage territory activities to achieve sales and market share growth using approved sales and marketing strategies and tools
• Provide excellent customer service to all customers in the territory
• Manage sales and administration of the territory
• Develop relationships and grow sales with assigned distribution customers
• Contact roofing contractors, remodelers, builders, and architects to drive demand
• Present products and programs to qualified distributors and end users
• Conduct product knowledge training sessions with customers
• Manage territory pricing based on competitive situations
• Follow up on customer and IKO administration inquiries
• Manage customer accounts receivable balances and deductions
• Investigate and process product quality complaints
• Organize and execute a business plan to meet territory sales goals and customer needs
• Utilize approved sales and marketing tools within budget

Territory Sales Representative

General

• Conduct routine Workday transactions for new hires, job changes, terminations, and other employee-related processes
• Conduct position updates to maintain organizational data assignments
• Assist with managing the Workday Support inbox/queue and responding to questions and concerns
• Complete routine updates to maintain Workday structure
• Conduct data audits for security roles, cost centers, reporting structures, and other areas
• Support Workday documentation maintenance
• Maintain the Workday job aid library
• Identify and assist with implementing Workday process improvements
• Assist with system enhancement projects, including new functionality, configuration and business process redesign, and semi-annual release preparation
• Run regular and ad-hoc reports
• Perform other duties as assigned

HRIS Co-Op

Accountant

• Prepare and own bank reconciliations for approximately 30 accounts across multiple North American legal entities
• Investigate and resolve unreconciled items, timing differences, duplicate entries, stale reconciling items, and cash-posting issues
• Standardize bank reconciliation templates, procedures, supporting documentation, and review-ready schedules
• Partner with Treasury, Accounts Payable, Accounts Receivable, Payroll Accounting, and site finance to resolve cash and posting discrepancies
• Support the design, testing, and implementation of automated bank reconciliation processes
• Reduce manual reconciliation effort over time
• Prepare cash-related journal entries and maintain related balance sheet accounts
• Monitor aged reconciling items and escalate unresolved issues according to close and control expectations
• Support selected corporate income tax accounting activities, including accruals, journal entries, account reconciliations, and schedules
• Support month-end and year-end close activities
• Provide documentation for internal and external audit requests
• Identify opportunities to consolidate, simplify, and automate high-volume reconciliation and cash accounting processes

Accountant, Cash and Reconciliations

Field Engineer

• Promote IKO Commercial Roofing and Building Envelope products to the contracting community
• Respond to internal and external customer inquiries on technical issues relating to commercial roofing and building envelope
• Liaise with the commercial contracting community
• Perform quality assurance inspections of ongoing and completed sites
• Prepare and conduct theory and hands-on commercial product training for existing and potential Registered Contractors
• Liaise with the contracting community and distribution network on product promotion and theory education
• Produce written inspection and quality assurance reports for internal and external customers
• Attend and participate in related association events to promote IKO Commercial products
• Travel within the Greater Toronto Area and surrounding region

Field Service Technician

Supervisor

• Participate in BFL offerings, courses, meetings, and other activities
• Lead positive change efforts by motivating, recognizing, and inspiring employees
• Maintain awareness of safety, environmental, and process compliance
• Champion hazard identification, evaluation, and control through behavior-based safety and risk assessment programs
• Lead and direct production operations during the assigned shift
• Increase employee engagement and improve labor relations through continuous improvement activities
• Drive accountability for direct reports through education, motivation, documentation, and behavior-based coaching
• Increase operator involvement in maintenance
• Participate in root cause analysis using 5 Why, fishbone, and similar methods
• Continually improve plant operational efficiency
• Support other department goals
• Complete compliance documentation, checklists, production reports, spreadsheets, metrics, and incident investigations
• Facilitate meetings and team discussions
• Communicate effectively with internal and external stakeholders
• Provide job training using standard work descriptions, SOPs, and WIs
• Conduct safety training, including STOP and FLRA programs
• Resolve conflicts promptly and ensure behavior aligns with IKO values
• Ensure rigorous follow-up of all 5S activities
• Participate in the 24-month Building Future Leaders Program, including collaboration with BFL members, executive meetings, plant tours, career mapping workshops, and professional development initiatives

Production Supervisor

Architect

• Promote IKO Commercial Roofing and Building Envelope products to the Design Community, Contracting Community and Distributors as required
• Respond to internal and external customer inquiries on technical issues relating to commercial roofing and building envelope
• Review job specifications and proactively work with design professionals to ensure that IKO is listed in the project manual
• Liaise with commercial contractors and distributors to ensure IKO products are utilized on upcoming projects
• Identify, qualify, create demand, and pursue opportunities at assigned and prospective new accounts
• Conduct product knowledge training sessions such as lunch & learns
• Develop and manage personal relationships with key product specifiers, product consumers and decision makers in the assigned market
• Conduct site visits, execute quality control initiatives and produce written reports as required
• Attend and participate in related association events to promote IKO Commercial products