Customer Service Representative

IKS Health

. Provide contact center support to clients’ “Early Out Service” patients .

Posted 10/5/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$18 - CA$19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service support, particularly in handling medical billing inquiries and financial assistance programs. Capable of maintaining quality assurance standards while effectively managing time and multitasking in a remote call center environment.

Highest-signal resume keywords

Customer Service SupportMedical Billing AssistanceQuality Assurance StandardsTime ManagementInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center SupportPayment ProcessingDocumentation ManagementConfidential Information ProtectionProduction Standards Compliance

Soft Skills

Excellent Communication SkillsOrganizational SkillsDetail-OrientedMultitasking AbilityTeam Collaboration

Tools & Technologies

Information SystemsHigh-Speed Internet

Industry Keywords

Early Out ServiceRemote SettingCustomer-Specific PoliciesFinancial Assistance Programs

About the role

Key responsibilities & impact

Provide contact center support to clients’ “Early Out Service” patients
Meet production standards for inbound and outbound calls
Meet quality assurance standards
Maintain quality customer service by following company and customer-specific policies and procedures
Update job knowledge through company-provided education opportunities and gain proficiency in services and information systems
Protect confidential customer information
Process miscellaneous paperwork and documentation
Assist callers with medical billing questions and financial assistance programs
Set up payment plans and process payments
Schedule callbacks as needed
Collaborate as a team member
Perform additional tasks assigned by the supervisor or call center management

Requirements

What you’ll need

Must be available to work 11:30 am - 8:00 pm CST, Monday-Friday
High-speed home internet (not cell-based internet)
Ability to test home internet speed and ensure adequate bandwidth
Excellent written and oral communication and interpersonal skills
Strong organizational, multitasking, and time-management skills
Detail-oriented and able to follow through on issues to resolution
Ability to work independently and as a team member
High School Diploma or equivalent combination of education and relevant experience
One year or more of customer service support over the phone in a remote setting preferred

Benefits

Comp & perks

Benefits after 3 months of employment, including 1 month of training counted toward start of employment
Healthcare
Paid time off
Incentive pay
Full-time employee benefits subject to eligibility requirements