IKS Health

Medical Scribe

• Provide real-time electronic medical record support as a physician’s direct personal assistant
• Interpret symptoms and document doctor-patient visits and complete clinical charting for each patient
• Draft HPIs, PEs, and ROSs
• Analyze lab reports
• Provide EHR charting support directly for physicians as a charting assistant
• Work directly with physicians during outpatient office hours
• Complete the IKS scribe training program and required assessments

Virtual Medical Scribe

• Act as a physician’s direct personal assistant and critical link for handling electronic medical records in real time
• Interpret symptoms and document doctor-patient visits and complete clinical charts
• Draft HPIs, PEs, and ROSs
• Analyze lab reports
• Provide real-time EHR charting support to physicians as a charting assistant
• Work directly with physicians during patient care documentation
• Work from home

AI Engineer

• Build and maintain AI-first web and mobile applications
• Develop AI-powered features using Python, LangGraph, and modern LLM tooling
• Design and implement agentic workflow applications, including orchestration, tool use, stateful flows, and human-in-the-loop patterns
• Create end-to-end solutions across front end, back end, APIs, and cloud infrastructure
• Write clean, scalable code in TypeScript (Node), JavaScript (React), and Python
• Optimize applications for speed, scalability, and reliability
• Collaborate with cross-functional teams to define, design, and ship new features
• Partner with clients on demos, rollout discussions, and adoption of AI-powered solutions

Senior AI Engineer

• Build and maintain AI-first web and mobile applications
• Develop AI-powered features using Python, LangGraph, and modern LLM tooling
• Design and implement agentic workflow applications, including orchestration, tool use, stateful flows, and human-in-the-loop patterns
• Create end-to-end solutions across front end, back end, APIs, and cloud infrastructure
• Write clean, scalable code in TypeScript (Node), JavaScript (React), and Python
• Optimize applications for speed, scalability, and reliability
• Work closely with cross-functional teams to define, design, and ship new features
• Partner with clients to drive demos, support rollout discussions, and ensure successful adoption of AI-powered solutions

Account Manager

• Monitor daily operational performance, battle cards, action plans, and key KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures
• Act as the primary operational point of contact between clients and internal delivery teams
• Translate client needs, issues, and requests into actionable operational priorities and execution plans
• Identify operational risks, analyze performance trends, and support issue resolution to prevent revenue leakage and service disruption
• Ensure accurate reporting, clear status updates, and effective issue communication
• Lead operational work for domestic-only clients as needed
• Review statistical reports and dashboards to identify operational trends, risks, and deficiencies; develop and implement corrective action plans
• Lead tactical efforts to maximize operational efficiency and optimize reimbursement through standardized workflows, issue triage, and cross-functional collaboration
• Address client inquiries promptly and proactively escalate risks such as unbilled accounts, claim issues, and operational blockers
• Partner with operations, finance, payer relations, technology, and strategic client management/sales teams
• Understand contract terms and ensure billing, invoicing, and service delivery remain within negotiated requirements
• Maintain current knowledge of hospital billing systems, government payer programs, third-party reimbursement policies, and applicable regulations
• Maintain confidentiality of patient and client information
• Attend required meetings and remain current on industry trends, legislative changes, and best practices
• Ensure customer invoice accuracy and support monthly invoicing processes
• Recruit, orient, manage performance, provide feedback, conduct reviews, and mentor direct reports
• Administer internal policies and procedures and comply with employment laws and regulations

Team Lead, Operations Account Management

Client Partner

• Lead executive relationships for top enterprise clients
• Drive value realization across the TruBridge portfolio, including EHR and third-party solutions
• Develop and implement client success plans covering retention, satisfaction, risk reduction, and growth
• Maintain knowledge of client organizations and healthcare environments
• Measure client satisfaction and engagement through feedback, executive conversations, solution adoption, service performance, and relationship indicators
• Create value realization reporting demonstrating ROI and supporting executive business reviews and renewal decisions
• Align qualified clients with the TruBridge reference program
• Own executive-level performance reviews with client financial and operational leaders
• Translate revenue cycle data into actions improving cash collections, accounts receivable, denials, billing effectiveness, and financial health
• Lead cross-functional Financial Health teams and subject matter experts
• Diagnose performance challenges, establish corrective action plans, assign ownership, remove barriers, and hold stakeholders accountable
• Develop best practices for client profitability management, invoicing, accounts receivable, cash collections, write-offs, and contractual interactions
• Serve as executive escalation point for material RCM service and performance issues
• Manage client risk, mitigation plans, retention, renewal readiness, satisfaction, and responsible growth
• Identify and qualify upsell and cross-sell opportunities and partner with sales

Strategic Client Manager

Medical Billing and Coding

• Handle medical coding and data entry / abstraction for Hospital (Acute) In-patient visits
• Code CABG (cardio), Ortho, and Med cases
• Use the 3M 360 Encoder HDM to streamline the coding/billing process
• Accurately assign ICD-10-CM and PCS primary and secondary diagnoses and procedure codes based on record documentation and site-specific guidelines and policies
• Accurately assign the DRG
• Create compliant physician queries
• Review claims for medical necessity
• Update problem lists consistent with client contract
• Correctly assign present on admission indicators
• Provide excellent customer service to clients and teammates
• Float between multiple sites and coding specialties with ease and flexibility
• Perform other job-related duties as required, in compliance with applicable regulations including HIPAA and ERISA

In Patient Coder – Acute, CABG

• Monitor daily operational performance, battle cards, action plans, and KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures
• Serve as the primary operational liaison between client facilities and internal delivery teams
• Translate client needs, issues, and requests into actionable operational priorities and execution plans
• Identify operational risks, analyze performance trends, and support issue resolution to prevent revenue leakage and service disruption
• Ensure accurate reporting, clear status updates, and effective communication with stakeholders and client contacts
• Lead operational work for domestic-only clients as needed
• Review statistical reports and dashboards and develop and implement corrective action plans
• Lead tactical efforts to maximize operational efficiency and optimize reimbursement
• Address client inquiries promptly and escalate risks such as unbilled accounts, claim issues, and operational blockers
• Coordinate with operations, finance, payer relations, technology, and strategic client management/sales teams
• Understand contract terms and ensure billing, invoicing, and service delivery meet negotiated requirements
• Maintain knowledge of hospital billing systems, government payer programs, reimbursement policies, and regulations
• Support monthly invoicing, validate supporting details, and resolve discrepancies
• Recruit, screen, select, orient, coach, mentor, and provide feedback to staff
• Manage performance reviews, training, job descriptions, staff records, policies, and compliance for direct reports
• Complete other duties as assigned

Lead, Operations Account Management

• Lead executive relationships for top enterprise clients
• Drive value realization across the TruBridge portfolio, including EHR and third-party solutions
• Develop and implement client success plans with retention, satisfaction, risk-reduction, and growth objectives
• Maintain strategic knowledge of client organizations and healthcare environments
• Measure client satisfaction and engagement through feedback, executive conversations, adoption, service performance, and relationship indicators
• Create value realization reporting demonstrating client ROI and informing renewals and growth opportunities
• Own executive-level performance reviews with financial and operational leaders
• Translate revenue cycle data into actions improving cash collections, accounts receivable, denials, billing effectiveness, and financial health
• Lead cross-functional Financial Health teams and subject matter experts
• Diagnose performance challenges, establish corrective action plans, assign ownership, remove barriers, and enforce accountability
• Serve as executive escalation point for material RCM service and performance issues
• Manage client risk, mitigation plans, retention exposure, and unresolved escalations
• Identify and qualify upsell and cross-sell opportunities and partner with sales
• Own overall client execution, retention, renewal readiness, satisfaction, risk reduction, and responsible growth
• Develop best practices for client profitability management, invoicing, collections, write-offs, and contractual interactions
• Align qualified clients with the TruBridge reference program

• Handle medical coding and data entry/abstraction for hospital acute inpatient visits
• Code CABG, orthopedic, and medical cases
• Use the 3M 360 Encoder HDM to streamline the coding/billing process
• Assign ICD-10-CM and PCS primary and secondary diagnosis and procedure codes based on documentation and site-specific guidelines
• Accurately assign DRGs
• Create compliant physician queries
• Review claims for medical necessity
• Update problem lists consistent with client contracts
• Assign present-on-admission indicators
• Provide excellent customer service to clients and teammates
• Float between multiple sites and coding specialties with flexibility

Customer Support

• Communicate with patients via inbound and outbound phone calls
• Provide knowledgeable answers to questions regarding medical bills and accounts
• Understand and adhere to regulatory compliance areas, policies and procedures, including HIPAA
• Provide excellent customer service and timely responses to questions and issues related to benefits, billing, claims, payments, etc.
• Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs
• Explain charges, answer questions, and communicate requirements, policies, and procedures regarding patient financial care services and resources
• Handle patient concerns with healthcare billing statements and/or collect past due balances

Medical Customer Service Representative

• Professionally handle inbound and/or outbound calls pertaining to patient concerns with health-care billing statements and/or collect past due balances
• Communicate with patients via inbound and outbound phone calls
• Provide knowledgeable answers to questions regarding medical bills and accounts
• Understand and adhere to regulatory compliance areas, policies and procedures, including HIPAA
• Provide excellent customer service and timely responses regarding benefits, billing, claims, payments, and related issues
• Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs
• Explain charges, answer questions, and communicate requirements, policies, and procedures regarding patient financial care services and resources
• Work within a team atmosphere in a culturally diverse call center environment
• Meet individual performance measurements

• Communicate with patients via inbound and outbound phone calls
• Provide knowledgeable answers to questions regarding medical bills and accounts
• Understand and adhere to all regulatory compliance areas, policies and procedures, including HIPAA
• Provide excellent customer service and timely responses to questions and issues related to benefits, billing, claims, payments, etc.
• Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs
• Explain charges, answer questions, and communicate requirements, policies, and procedures regarding patient financial care services and resources

• Handle inbound and/or outbound calls regarding patient healthcare billing concerns
• Collect past-due balances while maintaining excellent customer service and confidentiality
• Communicate with patients about medical bills and accounts
• Answer questions regarding benefits, billing, claims, payments, and related issues
• Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs
• Explain charges and communicate requirements, policies, procedures, and financial care resources
• Work within a virtual Patient Contact Center in a team environment

Virtual Medical Scribe

Virtual Medical Scribe

Senior AI Engineer

Senior AI Engineer

Team Lead, Operations Account Management

Strategic Client Manager

In Patient Coder – Acute, CABG

Lead, Operations Account Management

Strategic Client Manager

In Patient Coder – Acute, CABG

Medical Customer Service Representative

Medical Customer Service Representative

Medical Customer Service Representative

Medical Customer Service Representative – Part Time