Customer Service Representative

IKS Health

. Provide Contact Center Support to clients' Early Out Service patients .

Posted 10/5/2026full-timeRemote • CanadaMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing contact center support, handling medical billing inquiries, and maintaining confidentiality while delivering exceptional customer service. Capable of managing multiple tasks efficiently and collaborating effectively within a team environment.

Highest-signal resume keywords

Customer Service SupportMedical Billing AssistanceQuality Assurance StandardsTime Management SkillsConfidentiality Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call HandlingPayment ProcessingDocumentation ManagementInternet Speed TestingProduction Standards Compliance

Soft Skills

Excellent Communication SkillsOrganizational SkillsDetail-OrientedInterpersonal SkillsTeam Collaboration

Tools & Technologies

Information SystemsCustomer Service Software

Industry Keywords

Contact Center SupportEarly Out ServiceRemote Customer ServiceConfidentialityFinancial Assistance Programs

About the role

Key responsibilities & impact

Provide Contact Center Support to clients' Early Out Service patients
Meet production standards for inbound and outbound calls
Meet quality assurance standards
Maintain quality customer service by following company and customer-specific policies and procedures
Update job knowledge through company-provided education opportunities and gain proficiency in services and information systems
Protect customer information and maintain confidentiality
Process miscellaneous paperwork and documentation
Assist callers with medical billing questions and financial assistance programs
Set up payment plans and process payments while maintaining professional customer service
Schedule call backs as needed
Collaborate as a team member
Perform additional tasks assigned by the supervisor or call center management

Requirements

What you’ll need

Must be available to work 11:30 am - 8:00 pm CST, Monday-Friday
High-speed home internet (not cell-based internet) required
Ability to test home internet speed to ensure adequate bandwidth
Excellent written and oral communication and interpersonal skills
Strong organizational, multi-tasking, and time-management skills
Detail-oriented and able to follow through on issues to resolution
Ability to act independently and as a team member
High School Diploma or equivalent combination of education and relevant experience
Preferred: one year or more of customer service support over the phone in a remote setting

Benefits

Comp & perks

Benefits after 3 months of employment, including 1 month of training counting toward start of employment
Healthcare
Paid time off
Incentive pay