Customer Service Representative

IKS Health

. Provide contact center support to Early Out Service patients .

Posted 10/7/2026full-timeRemote • CanadaMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service support, particularly in handling medical billing inquiries and financial assistance programs. Capable of maintaining quality assurance standards while effectively managing time and multitasking in a remote call center environment.

Highest-signal resume keywords

Customer Service SupportMedical Billing AssistanceQuality Assurance StandardsTime ManagementInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center SupportPayment ProcessingDocumentation ManagementConfidential Information ProtectionProduction Standards Compliance

Soft Skills

Organizational SkillsMultitaskingDetail-OrientedTeam CollaborationIndependent Work

Tools & Technologies

Information SystemsHigh-Speed Internet

Industry Keywords

Customer ServiceRemote WorkFinancial Assistance ProgramsQuality Customer ServiceCall Scheduling

About the role

Key responsibilities & impact

Provide contact center support to Early Out Service patients
Meet production standards for inbound and outbound calls
Meet quality assurance standards
Maintain quality customer service by following company and customer-specific policies and procedures
Update job knowledge through company education opportunities and gain proficiency in services and information systems
Protect confidential customer information
Process miscellaneous paperwork and documentation
Assist callers with medical billing questions and financial assistance programs
Set up payment plans and process payments while maintaining professional customer service
Schedule callbacks as needed
Collaborate as a team member
Perform additional tasks assigned by the supervisor or call center management

Requirements

What you’ll need

Availability to work 9 AM to 6 PM CST (10 AM to 7 PM EST), Monday–Friday
High-speed home internet; cell-based internet is not accepted
Ability to test home internet speed and ensure adequate bandwidth
Excellent written and oral communication and interpersonal skills
Strong organizational, multitasking, and time-management skills
Detail-oriented and able to follow through on issues to resolution
Ability to work independently and as a team member
High School Diploma or equivalent combination of education and relevant experience
One year or more of customer service support over the phone in a remote setting preferred

Benefits

Comp & perks

Benefits after 3 months of employment, including 1 month of training counting toward start of employment
Healthcare
Paid time off
Incentive pay