FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
IKS Health. Provide Contact Center Support to clients’ “Early Out Service” patients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a contact center environment, with a focus on effective communication, problem-solving, and adherence to quality assurance standards. Capable of managing multiple tasks while maintaining confidentiality and following company policies.
Highest-signal resume keywords
Customer Service SupportQuality Assurance StandardsCommunication SkillsOrganizational SkillsRemote Work Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Billing AssistancePayment ProcessingDocumentation ManagementCall Scheduling
Soft Skills
Interpersonal SkillsMultitaskingTime ManagementDetail-Oriented
Tools & Technologies
Information SystemsHigh-Speed Internet
Industry Keywords
Contact Center SupportEarly Out ServiceConfidential Customer InformationCustomer-Specific Policies
About the role
Key responsibilities & impact- Provide Contact Center Support to clients’ “Early Out Service” patients
- Meet production standards for inbound and outbound calls
- Meet quality assurance standards
- Maintain quality customer service by following company and customer-specific policies and procedures
- Participate in company-offered education opportunities and develop knowledge of services and information systems
- Protect confidential customer information
- Process miscellaneous paperwork and documentation
- Assist callers with medical billing questions, financial assistance programs, payment plans, and payment processing
- Schedule callbacks as needed
- Collaborate as a team member
- Perform additional tasks assigned by the supervisor or call center management
Requirements
What you’ll need- Must be available to work 9 AM to 6 PM CST (10 AM to 7 PM EST), Monday–Friday
- High-speed home internet (not cell-based internet) required
- Ability to test home internet speed to ensure adequate bandwidth
- Excellent written and oral communication and interpersonal skills
- Strong organizational, multitasking, and time-management skills
- Detail-oriented and able to follow through on issues to resolution
- Ability to act independently and as a team member
- High School Diploma or equivalent combination of education and relevant experience
- Preferred: one year or more of customer service support over the phone in a remote setting
Benefits
Comp & perks- Benefits after 3 months of employment, with 1 month of training counting toward start of employment
- Healthcare
- Paid time off
- Incentive pay
- Education opportunities offered by the company