Lead, Operations Account Management

IKS Health

. Monitor daily operational performance, battle cards, action plans, and KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures .

Posted 9/17/2026full-timeRemote • United StatesSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in hospital revenue cycle management, including billing, collections, and claim resolution, while ensuring compliance with regulations and optimizing operational efficiency. Strong client-facing communication and analytical skills are essential for translating client needs into actionable plans.

Highest-signal resume keywords

Hospital Revenue Cycle ManagementBilling And CollectionsInsurance Regulations KnowledgeClient Management And EscalationsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BillingClaim ResolutionProcedure And Diagnosis CodingAutomated Billing WorkflowsRevenue Cycle AnalyticsContract Compliance ValidationOperational Performance GovernanceStatistical ReportingCorrective Action PlansRoot Cause Identification

Soft Skills

Client-Facing CommunicationCritical ThinkingOrganizational SkillsTime ManagementAttention To Detail

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft WordThriveEpicCerner

Industry Keywords

Revenue CycleGovernment Payer ProgramsHIPAA ComplianceERISA RegulationsOperational Risks

About the role

Key responsibilities & impact

Monitor daily operational performance, battle cards, action plans, and KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures
Serve as the primary operational liaison between client facilities and internal delivery teams
Translate client needs, issues, and requests into actionable operational priorities and execution plans
Identify operational risks, analyze performance trends, and support issue resolution to prevent revenue leakage and service disruption
Ensure accurate reporting, clear status updates, and effective communication with stakeholders and client contacts
Lead operational work for domestic-only clients as needed
Review statistical reports and dashboards and develop and implement corrective action plans
Lead tactical efforts to maximize operational efficiency and optimize reimbursement
Address client inquiries promptly and escalate risks such as unbilled accounts, claim issues, and operational blockers
Coordinate with operations, finance, payer relations, technology, and strategic client management/sales teams
Understand contract terms and ensure billing, invoicing, and service delivery meet negotiated requirements
Maintain knowledge of hospital billing systems, government payer programs, reimbursement policies, and regulations
Support monthly invoicing, validate supporting details, and resolve discrepancies
Recruit, screen, select, orient, coach, mentor, and provide feedback to staff
Manage performance reviews, training, job descriptions, staff records, policies, and compliance for direct reports
Complete other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and relevant experience
5+ years of experience in hospital revenue cycle functions with strong exposure to billing, follow-up/collections, and claim resolution
Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows
Ability to work issues to resolution, including complex account research, root cause identification, and corrective actions
Strong client-facing written and verbal communication skills
Excellent critical thinking, organizational, and time-management skills, with strong attention to detail, accuracy, and follow-through
Proficiency with Microsoft Office (Excel, Outlook, Word) and multiple systems and reporting outputs
Preferred: 2+ years Medicare hospital billing experience and/or government payer expertise
Preferred: Experience with hospital billing platforms and/or EHR/RCM systems such as Thrive, Epic, or Cerner
Preferred: Advanced revenue cycle analytics capability
Preferred: Client management, escalations, service recovery, and cross-functional coordination experience
Preferred: Invoicing processes, contract compliance validation, and operational performance governance experience
Must maintain confidentiality of patient and client information
Must comply with applicable employment laws, HIPAA, ERISA, and other regulations

Benefits

Comp & perks

3% annual bonus
Equal opportunity employment