Medical Customer Service Representative

IKS Health

. Communicate with patients via inbound and outbound phone calls .

Posted 9/15/2026full-timeRemote • United StatesJunior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing and revenue cycle management, with a strong focus on regulatory compliance, particularly HIPAA. Excels in providing customer service and effectively communicating with patients regarding their financial care services.

Highest-signal resume keywords

Medical Billing KnowledgeRevenue Cycle ManagementHIPAA ComplianceCustomer Service SkillsPatient Contact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingRevenue Cycle ManagementInsurance Explanation of Benefits AnalysisRegulatory ComplianceProblem SolvingAttention to DetailMulti-tasking

Soft Skills

Excellent Communication SkillsOrganization SkillsGood Judgment

Tools & Technologies

Microsoft OfficeGoogle Suite

Industry Keywords

Patient Financial Care ServicesHealthcare BillingCustomer ServiceCall Center Experience

About the role

Key responsibilities & impact

Communicate with patients via inbound and outbound phone calls
Provide knowledgeable answers to questions regarding medical bills and accounts
Understand and adhere to regulatory compliance areas, policies and procedures, including HIPAA
Provide excellent customer service and timely responses to questions and issues related to benefits, billing, claims, payments, etc.
Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs
Explain charges, answer questions, and communicate requirements, policies, and procedures regarding patient financial care services and resources
Handle patient concerns with healthcare billing statements and/or collect past due balances

Requirements

What you’ll need

Excellent organization, customer service and communication skills
Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
Problem solving skills, good judgment, attention to detail, and follow-through
Ability to multi-task and work within multiple systems at the same time
Able to work with little or no supervision
1 year experience in customer service
1 year patient contact center (call center) experience
Medical billing and/or revenue cycle management knowledge within a healthcare related field preferred (1 year)

Benefits

Comp & perks

Comprehensive 4 weeks training program
Opportunities for career growth
Healthcare
401k
Paid time off