Medical Customer Service Representative

IKS Health

. Professionally handle inbound and/or outbound calls pertaining to patient concerns with health-care billing statements and/or collect past due balances .

Posted 9/15/2026full-timeRemote • United StatesJunior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical billing and revenue cycle management, with a strong focus on customer service and compliance with HIPAA regulations. Capable of effectively communicating with patients and analyzing insurance documentation to ensure accurate billing and patient responsibility.

Highest-signal resume keywords

Medical Billing KnowledgeRevenue Cycle ManagementHIPAA ComplianceCustomer Service SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical BillingRevenue Cycle ManagementInsurance Explanation AnalysisMulti-TaskingAttention to Detail

Soft Skills

Excellent CommunicationProblem SolvingGood JudgmentOrganizational Skills

Tools & Technologies

Microsoft OfficeGoogle Suite

Industry Keywords

Patient Financial Care ServicesRegulatory ComplianceConfidentialityCall Center Environment

About the role

Key responsibilities & impact

Professionally handle inbound and/or outbound calls pertaining to patient concerns with health-care billing statements and/or collect past due balances
Communicate with patients via inbound and outbound phone calls
Provide knowledgeable answers to questions regarding medical bills and accounts
Understand and adhere to regulatory compliance areas, policies and procedures, including HIPAA
Provide excellent customer service and timely responses regarding benefits, billing, claims, payments, and related issues
Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs
Explain charges, answer questions, and communicate requirements, policies, and procedures regarding patient financial care services and resources
Work within a team atmosphere in a culturally diverse call center environment
Meet individual performance measurements

Requirements

What you’ll need

Excellent organization, customer service and communication skills
Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
Problem solving skills, good judgment, attention to detail, and follow-through are a must
Ability to multi-task and work within multiple systems at the same time
Able to work with little or no supervision
Experience in customer service (1 year)
Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year) preferred
Patient contact center (call center) experience (1 year)
Ability to maintain appropriate levels of confidentiality
Understanding of HIPAA and compliance requirements
Full-time employee eligibility for benefits

Benefits

Comp & perks

Comprehensive 4 weeks training program
Opportunities for career growth
Competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees)
Virtual Patient Contact Center environment