Medical Customer Service Representative

IKS Health

. Communicate with patients via inbound and outbound phone calls .

Posted 9/15/2026part-timeRemote • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing and revenue cycle management, with a strong focus on customer service and regulatory compliance, including HIPAA. Proficient in analyzing insurance Explanation of Benefits and providing clear communication regarding patient financial care services.

Highest-signal resume keywords

Medical Billing KnowledgeRevenue Cycle ManagementCustomer Service ExperienceHIPAA CompliancePatient Contact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingRevenue Cycle ManagementInsurance Explanation of Benefits AnalysisRegulatory ComplianceMulti-Tasking

Soft Skills

Excellent Communication SkillsProblem Solving SkillsAttention to DetailGood JudgmentOrganizational Skills

Tools & Technologies

Microsoft OfficeGoogle Suite

Industry Keywords

Patient Financial Care ServicesHealthcareCall Center ExperienceBillingClaims

About the role

Key responsibilities & impact

Communicate with patients via inbound and outbound phone calls
Provide knowledgeable answers to questions regarding medical bills and accounts
Understand and adhere to all regulatory compliance areas, policies and procedures, including HIPAA
Provide excellent customer service and timely responses to questions and issues related to benefits, billing, claims, payments, etc.
Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs
Explain charges, answer questions, and communicate requirements, policies, and procedures regarding patient financial care services and resources

Requirements

What you’ll need

Excellent organization, customer service and communication skills
Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
Problem solving skills, good judgment, attention to detail, and follow-through
Ability to multi-task and work within multiple systems at the same time
Able to work with little or no supervision
Experience in customer service (1 year)
Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year) preferred
Patient contact center (call center) experience (1 year)

Benefits

Comp & perks

Comprehensive 4 weeks training program
Opportunities for career growth
Virtual Patient Contact Center environment
Individual performance measurement while working within a team atmosphere