Medical Customer Service Representative – Part Time

IKS Health

. Handle inbound and/or outbound calls regarding patient healthcare billing concerns .

Posted 9/15/2026part-timeRemote • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient healthcare billing, including knowledge of medical billing and revenue cycle management. Excels in customer service, communication, and organizational skills while maintaining confidentiality and compliance with HIPAA regulations.

Highest-signal resume keywords

Medical Billing KnowledgeCustomer Service ExperiencePatient Contact Center ExperienceMicrosoft Office ProficiencyHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingRevenue Cycle ManagementInsurance Explanation of Benefits AnalysisMulti-TaskingAttention to Detail

Soft Skills

Excellent Communication SkillsProblem Solving SkillsGood JudgmentOrganizational Skills

Tools & Technologies

Microsoft OfficeGoogle Suite

Industry Keywords

Patient Healthcare BillingConfidentialityRegulatory ComplianceCall Center

About the role

Key responsibilities & impact

Handle inbound and/or outbound calls regarding patient healthcare billing concerns
Collect past-due balances while maintaining excellent customer service and confidentiality
Communicate with patients about medical bills and accounts
Answer questions regarding benefits, billing, claims, payments, and related issues
Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs
Explain charges and communicate requirements, policies, procedures, and financial care resources
Work within a virtual Patient Contact Center in a team environment

Requirements

What you’ll need

Excellent organization, customer service and communication skills
Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
Problem solving skills, good judgment, attention to detail, and follow-through
Ability to multi-task and work within multiple systems at the same time
Able to work with little or no supervision
1 year of customer service experience
1 year of patient contact center (call center) experience
Knowledge of medical billing and/or revenue cycle management within a healthcare-related field preferred
Ability to work Monday, Tuesday, and Friday, 7:30 AM to 4:00 PM CST
Ability to maintain confidentiality and comply with HIPAA and other regulatory requirements

Benefits

Comp & perks

Comprehensive 4 weeks training program
Opportunities for career growth
Virtual work environment
Team atmosphere
Equal opportunity employment