Strategic Client Manager

IKS Health

. Lead executive relationships for top enterprise clients .

Posted 9/17/2026full-timeRemote • United StatesSeniorLead💰 $130,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare revenue cycle management, client relationship building, and strategic account management. Proven ability to drive client satisfaction, retention, and financial performance through effective execution and collaboration.

Highest-signal resume keywords

Healthcare Revenue Cycle ManagementClient Relationship ManagementStrategic Account ManagementPerformance ImprovementCash Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle Performance AnalysisAccounts Receivable ManagementDenial Performance ImprovementBilling Quality AssessmentClient Satisfaction MeasurementRisk Mitigation PlanningFinancial Health ImprovementValue Realization ReportingClient Success PlanningContractual Interaction Management

Soft Skills

Relationship BuildingCollaborationProblem SolvingInfluencing SkillsStakeholder Accountability

Tools & Technologies

EHR SolutionsHealthcare TechnologyHealth Information Systems

Industry Keywords

Healthcare ManagementClient RetentionUpsell OpportunitiesCross-Sell OpportunitiesExecutive Relationships

About the role

Key responsibilities & impact

Lead executive relationships for top enterprise clients
Drive value realization across the TruBridge portfolio, including EHR and third-party solutions
Develop and implement client success plans with retention, satisfaction, risk-reduction, and growth objectives
Maintain strategic knowledge of client organizations and healthcare environments
Measure client satisfaction and engagement through feedback, executive conversations, adoption, service performance, and relationship indicators
Create value realization reporting demonstrating client ROI and informing renewals and growth opportunities
Own executive-level performance reviews with financial and operational leaders
Translate revenue cycle data into actions improving cash collections, accounts receivable, denials, billing effectiveness, and financial health
Lead cross-functional Financial Health teams and subject matter experts
Diagnose performance challenges, establish corrective action plans, assign ownership, remove barriers, and enforce accountability
Serve as executive escalation point for material RCM service and performance issues
Manage client risk, mitigation plans, retention exposure, and unresolved escalations
Identify and qualify upsell and cross-sell opportunities and partner with sales
Own overall client execution, retention, renewal readiness, satisfaction, risk reduction, and responsible growth
Develop best practices for client profitability management, invoicing, collections, write-offs, and contractual interactions
Align qualified clients with the TruBridge reference program

Requirements

What you’ll need

Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred)
Ability to travel up to 60%
Demonstrated experience improving healthcare revenue cycle performance
Working knowledge of cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes
Proven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships
Ability to identify emerging client issues, establish resolution plans, maintain stakeholder accountability, and mitigate risks
Ability to work independently and collaborate effectively with subject matter experts
Strong relationship-building skills
Experience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders
Ability to analyze revenue cycle performance trends, identify root causes, quantify financial impact, and present recommendations and recovery plans
At least 7 years of healthcare revenue cycle experience
At least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives
Preferred experience in strategic account management, healthcare technology, or health information systems

Benefits

Comp & perks

4% annual bonus
Remote work arrangement
Equal opportunity employment