Strategic Client Manager

IKS Health

. Lead executive relationships for top enterprise clients .

Posted 9/17/2026full-timeRemote • United StatesSeniorLead💰 $130,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare revenue cycle management, client relationship building, and performance improvement strategies. Proven ability to analyze financial data, develop client success plans, and drive value realization across healthcare solutions.

Highest-signal resume keywords

Healthcare Revenue Cycle ManagementClient Relationship ManagementPerformance ImprovementCash CollectionsAccounts Receivable

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle AnalysisClient Satisfaction ImprovementRisk Mitigation PlanningFinancial Health DiagnosticsContractual Interaction ManagementInvoicing Best PracticesDenial Performance ManagementBilling Quality AssessmentUpsell and Cross-Sell IdentificationStrategic Account Management

Soft Skills

Relationship-BuildingStakeholder AccountabilityIndependent WorkCollaboration

Tools & Technologies

EHR SolutionsHealthcare TechnologyHealth Information Systems

Industry Keywords

Healthcare ManagementClient RetentionValue RealizationExecutive RelationshipsOperational Leadership

About the role

Key responsibilities & impact

Lead executive relationships for top enterprise clients
Drive value realization across the TruBridge portfolio, including EHR and third-party solutions
Develop and implement client success plans covering retention, satisfaction, risk reduction, and growth
Maintain knowledge of client organizations and healthcare environments
Measure client satisfaction and engagement through feedback, executive conversations, solution adoption, service performance, and relationship indicators
Create value realization reporting demonstrating ROI and supporting executive business reviews and renewal decisions
Align qualified clients with the TruBridge reference program
Own executive-level performance reviews with client financial and operational leaders
Translate revenue cycle data into actions improving cash collections, accounts receivable, denials, billing effectiveness, and financial health
Lead cross-functional Financial Health teams and subject matter experts
Diagnose performance challenges, establish corrective action plans, assign ownership, remove barriers, and hold stakeholders accountable
Develop best practices for client profitability management, invoicing, accounts receivable, cash collections, write-offs, and contractual interactions
Serve as executive escalation point for material RCM service and performance issues
Manage client risk, mitigation plans, retention, renewal readiness, satisfaction, and responsible growth
Identify and qualify upsell and cross-sell opportunities and partner with sales

Requirements

What you’ll need

Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred)
Ability to travel up to 60%
Demonstrated experience improving healthcare revenue cycle performance
Working knowledge of cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes
Proven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships
Ability to establish resolution plans, maintain stakeholder accountability, and mitigate client risk
Ability to work independently and collaborate effectively
Strong relationship-building skills
Experience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders
Ability to analyze revenue cycle trends, identify root causes, quantify financial impact, and present recommendations
At least 7 years of healthcare revenue cycle experience
At least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives
Preferred: experience in strategic account management, healthcare technology, or health information systems

Benefits

Comp & perks

4% annual bonus
Remote work arrangement
Equal opportunity employment