Team Lead, Operations Account Management

IKS Health

. Monitor daily operational performance, battle cards, action plans, and key KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures .

Posted 9/17/2026full-timeRemote • United StatesSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in hospital revenue cycle management, including billing, collections, and claim resolution, while effectively communicating operational findings and managing client relationships. Proficient in analyzing performance trends and implementing corrective action plans to optimize operational efficiency and compliance.

Highest-signal resume keywords

Hospital Revenue Cycle ManagementClient ManagementBilling and CollectionsOperational Performance AnalysisMedicare/Medicaid Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing and Follow-UpClaim ResolutionProcedure and Diagnosis CodingRevenue Cycle AnalyticsContract Compliance Validation

Soft Skills

Client-Facing CommunicationCritical ThinkingOrganizational SkillsTime ManagementAttention to Detail

Tools & Technologies

Microsoft OfficeEHR SystemsRCM SystemsThriveEpicCerner

Industry Keywords

Insurance RegulationsReimbursement PracticesAutomated Billing WorkflowsOperational GovernanceInvoicing Processes

About the role

Key responsibilities & impact

Monitor daily operational performance, battle cards, action plans, and key KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures
Act as the primary operational point of contact between clients and internal delivery teams
Translate client needs, issues, and requests into actionable operational priorities and execution plans
Identify operational risks, analyze performance trends, and support issue resolution to prevent revenue leakage and service disruption
Ensure accurate reporting, clear status updates, and effective issue communication
Lead operational work for domestic-only clients as needed
Review statistical reports and dashboards to identify operational trends, risks, and deficiencies; develop and implement corrective action plans
Lead tactical efforts to maximize operational efficiency and optimize reimbursement through standardized workflows, issue triage, and cross-functional collaboration
Address client inquiries promptly and proactively escalate risks such as unbilled accounts, claim issues, and operational blockers
Partner with operations, finance, payer relations, technology, and strategic client management/sales teams
Understand contract terms and ensure billing, invoicing, and service delivery remain within negotiated requirements
Maintain current knowledge of hospital billing systems, government payer programs, third-party reimbursement policies, and applicable regulations
Maintain confidentiality of patient and client information
Attend required meetings and remain current on industry trends, legislative changes, and best practices
Ensure customer invoice accuracy and support monthly invoicing processes
Recruit, orient, manage performance, provide feedback, conduct reviews, and mentor direct reports
Administer internal policies and procedures and comply with employment laws and regulations

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and relevant experience
5+ years of experience in hospital revenue cycle functions with strong exposure to billing and follow-up/collections and claim resolution
Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows
Demonstrated ability to work issues to resolution, including complex account research, root cause identification, and corrective actions
Strong client-facing communication skills (written and verbal) with the ability to explain operational findings, timelines, and next steps clearly
Excellent critical thinking, organizational, and time-management skills with strong attention to detail, accuracy, and follow-through
Proficiency with Microsoft Office (Excel, Outlook, Word) and comfort working across multiple systems and reporting outputs
2+ years Medicare hospital billing experience and/or demonstrated expertise with government payers (Medicare/Medicaid)
Experience supporting hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner, or comparable tools)
Advanced revenue cycle analytics capability
Prior experience in client management, escalations, service recovery, and cross-functional coordination
Exposure to invoicing processes, contract compliance validation, and operational performance governance

Benefits

Comp & perks

3% annual bonus 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score