Child Support Specialist – Trainee

Illinois Department of Human Services

. Participate in an agency-sponsored child support services training program of up to twelve months .

Posted 9/23/2026full-timeSpringfield • Illinois • United StatesEntry Level💰 $4,747 - $6,446 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Child Support program policies and processes, including the ability to interpret and review judicial and administrative support orders. Proficient in customer service resolution and data gathering through interviews and reviews.

Highest-signal resume keywords

Child Support Program KnowledgeFinancial Obligation CalculationCustomer Service ResolutionData Gathering and ReviewBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Child Support Order InterpretationFinancial AnalysisCase ReviewPetition PreparationCourt Order Management

Soft Skills

Excellent CommunicationOrganizational SkillsAnalytical Skills

Tools & Technologies

State-Issued EquipmentLaptop Utilization

Certifications & Qualifications

National Background Check Clearance

Industry Keywords

Child Support EnforcementIV-D AgenciesJudicial OrdersAdministrative OrdersCustodial Parents

About the role

Key responsibilities & impact

Participate in an agency-sponsored child support services training program of up to twelve months
Receive training to develop knowledge and understanding of the Child Support program, policies, and processes
Receive training in interpreting and reviewing child support orders
Assist staff with calculating financial obligations and support balances related to child support accounts
Assist with interpreting and reviewing judicial and administrative support orders for case review and system entry
Resolve customer service issues through direct customer contact or with other state agencies and legal partners by phone, written correspondence, and email
Gather data through face-to-face interviews and other sources or reviews
Review and prepare petitions, including petitions from other IV-D agencies/jurisdictions, for Custodial Parents
Assist with managing the establishment, modification, and enforcement of court orders
Perform other duties within the scope of the position

Requirements

What you’ll need

Education and experience equivalent to four years of college with coursework in psychology, sociology, social welfare, business administration, or finance, or equivalent educational attainment in a related field; OR
Education and experience equivalent to two years of college with a minimum of eight semester hours in finance and four years of experience in the Child Support Enforcement program area; OR
Eight years of experience performing paraprofessional functions in the Child Support Enforcement program area
Ability to pass a national background check prior to employment due to accessing confidential federal tax information
Ability to utilize and maintain state-issued equipment such as a laptop
Excellent communication, organizational, and analytical skills
Currently authorized to work in the United States on a full-time basis
Bilingual skills welcome

Benefits

Comp & perks

Monday-Friday work schedule
Flexible work schedules are available in many program areas
Remote work may be an option for certain positions
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
12 paid Sick Days annually
10 paid Vacation Days during the first year of service, increasing up to 25 paid Vacation Days annually
3 paid Personal Days annually
13-14 paid holidays annually (based on start date)
Union position with provisions of the relevant collective bargaining agreement/labor contract