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Assistant Director – Student Experience and Events
Illinois Institute of Technology. Lead the TeleHawk and SOAR programs and support Hawk Ambassador and Graduate Student Assistant programs .
About the role
Key responsibilities & impact- Lead the TeleHawk and SOAR programs and support Hawk Ambassador and Graduate Student Assistant programs
- Establish program goals, expectations, procedures, calendars, and operating standards
- Develop student leadership and employment experiences
- Maintain program resources, training materials, operating documentation, and administrative tools
- Identify opportunities to strengthen student-to-student engagement
- Recruit, interview, select, onboard, and train student employees
- Establish performance expectations and provide coaching, feedback, performance management, recognition, and professional development
- Develop staffing schedules and monitor attendance, availability, hours, coverage, and staffing needs
- Share oversight of the Hawk Ambassador Program and coordinate student development, training, performance, operations, and campus visit activities
- Support planning and execution of undergraduate, graduate, and virtual admission events
- Lead student employee staffing for major admission events
- Assess student engagement programs using participation, retention, performance, staffing, and feedback measures
- Provide recommendations for program improvement
- Support student employment administration, staffing resources, and program expenditures
- Provide direct and/or programmatic supervision for TeleHawks, SOAR Leaders, Hawk Ambassadors, and other assigned student positions
- Collaborate with admission and recruitment teams, campus partners, students, and other stakeholders
Requirements
What you’ll need- Bachelor’s degree in higher education, business administration, communications, marketing, hospitality, event management, student affairs, or a related field
- Two or more years of professional experience in higher education, admissions, student engagement, student employment, orientation, events, or a related area
- Demonstrated experience working with, advising, training, mentoring, or developing college students
- An equivalent combination of education and relevant professional experience may be considered
- Ability to lead, coach, develop, and support student employees while maintaining clear expectations, accountability, and performance standards
- Strong organizational and project management skills
- Strong judgment and problem-solving skills
- Strong communication and relationship management skills
- Ability to develop and facilitate effective training, professional development, and student leadership programming
- Strong service orientation
- Ability to effectively use standard office technology and equipment
- Ability to move throughout campus and stand or walk for extended periods during events
- Ability to occasionally lift, carry, and move event materials, supplies, signage, or equipment weighing up to 25 pounds
- Applicants must be legally authorized to work in the United States, both presently and for the duration of employment
Benefits
Comp & perks- Medical, dental, and vision coverage
- Life and long-term disability insurance
- 403(b) retirement plan with university contributions and matching for eligible employees
- Tuition assistance programs
- Flexible spending and commuter benefits
- Employee assistance program
- University holidays
- Applicable paid and job-protected leave benefits