Director of Admission Events, Student Experience and Visit Operations

Illinois Institute of Technology

. Lead strategy and priorities for admission events, student engagement programs, campus visits, and Visitors Center operations .

Posted 10/16/2026full-timeChicago • Illinois • United StatesLead💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Lead strategy and priorities for admission events, student engagement programs, campus visits, and Visitors Center operations
Supervise and develop the Associate Director, Assistant Director, and Visitors Center Operations Coordinator
Oversee staffing, student employee programs, and operational coverage for major events, high-volume visit periods, and engagement programs
Evaluate program needs, resources, and improvement opportunities; serve as escalation point for complex operational issues
Build and maintain partnerships with academic units, Enrollment Marketing, Financial Aid, Student Affairs, Facilities, Public Safety, Dining, Event Services, and other campus partners
Coordinate campus participation in admission events, visits, recruitment programs, and yield initiatives
Partner with enrollment and recruitment leadership to support undergraduate and graduate enrollment goals
Promote consistent service standards, messaging, and institutional representation across student and family experiences
Establish and monitor measures including participation, attendance, satisfaction, conversion, yield, and other program data
Support reporting and assessment using Slate and other systems
Use program results and year-over-year trends to improve staffing, communication, resource allocation, and service delivery
Present findings and recommendations to enrollment leadership and campus partners
Provide oversight for admission events, student engagement programs, campus visits, Visitors Center operations, and associated student employees

Requirements

What you’ll need

Bachelor’s degree in higher education, business administration, communications, marketing, hospitality, event management, student affairs, or a related field
Five or more years of progressively responsible experience in higher education, admissions, enrollment management, event leadership, student engagement, visitor experience, or a related area
Three or more years of supervisory, team leadership, or significant organizational leadership experience
An equivalent combination of education and relevant professional experience may be considered
Experience supporting prospective or admitted student engagement in a higher education environment preferred
Experience with Slate or comparable CRM, event management, scheduling, or reporting systems
Experience with Square POS preferred
Demonstrated leadership and people management skills
Ability to translate enrollment priorities into coordinated strategies, programs, and service standards
Strong judgment, analytical ability, and decision-making skills, with demonstrated use of data and assessment
Executive-level communication and relationship management skills
Ability to lead complex, highly visible initiatives, manage competing priorities, and maintain consistent service and operational effectiveness
Strong organizational and problem-solving skills
Ability to use standard office technology and equipment
Ability to move throughout campus and stand or walk for extended periods during events
Ability to occasionally lift, carry, and move event materials, supplies, signage, or equipment weighing up to 25 pounds
Applicants must be legally authorized to work in the United States, both presently and for the duration of employment

Benefits

Comp & perks

Medical, dental, and vision coverage
Life and long-term disability insurance
403(b) retirement plan with university contributions and matching for eligible employees
Tuition assistance programs
Flexible spending and commuter benefits
Employee assistance program
University holidays
Applicable paid and job-protected leave benefits