Payroll Service Representative

Illinois Mutual

. Manage phone calls in a call center environment .

Posted 11/6/2026full-timePeoria • Illinois • United StatesEntry Level💰 $40,000 - $41,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage inquiries and process requests efficiently. Proficient in billing and payroll deduction account administration while maintaining confidentiality and adhering to privacy standards.

Highest-signal resume keywords

Customer Service ExperienceBilling ExperiencePayroll Deduction AdministrationBilingual Skills (Spanish)Proficiency in Microsoft Office Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ProcessingPayroll AdministrationMathematical SkillsData ReconciliationPolicy Information Updates

Soft Skills

Clear CommunicationEmpathyAdaptabilityDetail OrientedTeam Collaboration

Industry Keywords

Insurance Industry ExperienceCustomer SatisfactionService Level AgreementsConfidentiality StandardsQuality Goals

About the role

Key responsibilities & impact

Manage phone calls in a call center environment
Answer customer inquiries by phone, email or written correspondence
Process basic customer requests, including cancellations, terminations, bill reproductions and policy information updates
Reconcile and process billings under direct supervision, including timely payment processing and balancing suspense accounts
Work directly with employers as necessary
Develop proficiency in company processes and systems
Provide accurate, valid and complete information using departmental processes and procedures
Identify and assess customers’ needs to achieve satisfaction
Acquire and demonstrate knowledge for administering payroll deduction accounts
Escalate difficult or complex service situations as necessary
Meet department service level agreements, quality goals and quantity goals
Attend and participate in team and department meetings
Assist other team members as needed
Perform other duties affecting the Policy Service department

Requirements

What you’ll need

High School diploma required; some college a plus
One year of customer service experience required
Payroll or billing experience preferred
Prior insurance industry experience preferred
Bilingual skills preferred (Spanish)
Clear, concise oral and written communication skills
Patient, empathetic and passionately communicative
Customer driven and ability to adapt and respond to differing personalities
Ability to effectively prioritize and monitor work to achieve timely results
Ability to maintain confidentiality and adhere to privacy standards
Ability to learn systems processes and procedures quickly
Ability to maintain professionalism at all times
Ability to multi-task and effectively meet deadlines
Flexible and adaptable to changes
Detail oriented
Strong initiative and solid judgment abilities and skills
Ability to work successfully in a team environment
Proficiency in Microsoft Office Programs
Strong mathematical skills
Strong initiative to complete tasks and provide proactive, critical thinking

Benefits

Comp & perks

Compressed 4 1/2-day work week (Half-Day Fridays)
No monthly premium cost for employee medical, life and disability insurance coverage
Paid time-off accrual, including annual rollover
Paid holidays
Competitive 401(k) plan with immediate vesting on Company contributions
Discounted on-site employee cafeteria
On-site exercise facility and company-provided exercise time
Tuition reimbursement and training incentives
Access to voluntary dental and vision insurance coverage