Policy Service Clerk

Illinois Mutual

. Answer customer inquiries by phone, email or written correspondence .

Posted 11/6/2026full-timePeoria • Illinois • United StatesJunior💰 $37,500 - $39,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to effectively communicate and prioritize tasks while maintaining confidentiality and professionalism. Proficient in processing billing and payroll deduction accounts, with a focus on achieving service level agreements and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceBilling ExperienceInsurance Industry ExperienceMicrosoft Office ProficiencyBilingual Skills (Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ProcessingPayroll Deduction AdministrationPolicy Information UpdatesMathematical SkillsPolicy Searches

Soft Skills

Clear CommunicationDetail OrientedAdaptabilityTeam CollaborationProfessionalism

Industry Keywords

Customer InquiriesService Level AgreementsConfidentialityPrivacy StandardsDepartment Documentation

About the role

Key responsibilities & impact

Answer customer inquiries by phone, email or written correspondence
Process basic customer requests, including cancels, terminations, reproduction of bills, and policy information updates
Reconcile and process billings under general supervision
Process payments received and balance suspense accounts
Work directly with employers as necessary
Develop skills to properly apply company processes and use all systems
Provide accurate, valid and complete information using departmental processes and procedures
Identify and assess customers’ needs to achieve satisfaction
Acquire and demonstrate basic knowledge for administering payroll deduction accounts
Escalate difficult or complex service situations as necessary
Meet department service level agreements, quality goals and quantity goals
Complete policy searches as directed by state insurance departments and department leadership
Distribute department documentation physically and electronically
Attend and participate in team and department meetings
Assist other team members as needed
Perform other duties affecting the Policy Service department as assigned

Requirements

What you’ll need

High School Diploma or Equivalent is required; some college a plus
One year of customer service experience required
Payroll or billing experience preferred
Prior insurance industry experience preferred
Clear, concise oral and written communication skills
Customer-driven and able to adapt and respond to differing personalities
Ability to effectively prioritize and monitor work to achieve timely results
Ability to maintain confidentiality and adhere to privacy standards
Ability to learn systems processes and procedures quickly
Ability to always maintain professionalism
Ability to multi-task and effectively meet deadlines
Flexible and adaptable to changes
Detail oriented
Strong initiative and solid judgment abilities and skills
Ability to work successfully in a team environment
Proficiency in Microsoft Office Programs
Strong mathematical skills
Bilingual skills preferred (Spanish)

Benefits

Comp & perks

Compressed 4 1/2-day work week (Half-Day Fridays)
No monthly premium cost for employee medical, life and disability insurance coverage
Paid time-off accrual, including annual rollover
Paid holidays
Competitive 401(k) plan with immediate vesting on Company contributions
Discounted on-site employee cafeteria
On-site exercise facility and company-provided exercise time
Tuition reimbursement and training incentives
Access to voluntary dental and vision insurance coverage