Associate Director, eCommerce Operations, eProcurement

Illumina

. Lead the strategy, operations, and continued expansion of eProcurement capabilities, including customer procurement integrations, punchout, procurement platforms and marketplaces, and other B2B digital purchasing channels .

Posted 10/27/2026full-timeRemote • California • United StatesSenior💰 $170,600 - $255,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading eProcurement and eCommerce operations, focusing on customer onboarding, digital purchasing channels, and operational performance. Proven ability to drive scalability, efficiency, and continuous improvement while collaborating with cross-functional teams.

Highest-signal resume keywords

Eprocurement Program LeadershipB2B Digital PurchasingCustomer OnboardingOperational Performance ImprovementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eprocurement EcosystemsCustomer Procurement IntegrationsPunchoutProcurement PlatformsDigital CommerceOrder-To-Cash ProcessesKPI MonitoringProcess AutomationOperational StrategyDigital Ordering

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsStakeholder ManagementInfluencing Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

B2B EnvironmentEcommerce OperationsDigital OperationsCustomer EnablementBusiness Development

About the role

Key responsibilities & impact

Lead the strategy, operations, and continued expansion of eProcurement capabilities, including customer procurement integrations, punchout, procurement platforms and marketplaces, and other B2B digital purchasing channels
Own the business side of eProcurement customer onboarding and enablement
Identify opportunities to expand eProcurement adoption across customers, regions, and business units
Establish scalable operating processes for onboarding, supporting, and expanding eProcurement customers
Partner with customers and internal stakeholders to understand procurement requirements, identify friction, and develop solutions
Drive continuous improvement and operational performance across eProcurement and digital ordering channels
Lead broader eCommerce operations, including production continuity, issue resolution, escalation management, process improvement, and operational performance
Identify opportunities to automate manual processes and improve scalability and efficiency
Establish and monitor KPIs for eProcurement and eCommerce Operations
Partner with Product Ownership, PMO, and IDS to translate requirements into prioritized technology capabilities and improvements
Lead and develop the eCommerce Operations team
Provide people leadership for the Business Development role while maintaining it as a distinct capability
Partner cross-functionally with Commercial Operations, Customer Care, Finance, Marketing, regional teams, and technology partners

Requirements

What you’ll need

Bachelor’s degree
Minimum of 15 years of related experience
7+ years of management experience
Significant experience leading eProcurement programs, capabilities, or operations within a complex B2B environment
Hands-on experience with eProcurement ecosystems and customer procurement integrations, including punchout, procurement platforms and marketplaces, B2B enablement, and customer onboarding
Experience scaling eProcurement capabilities and driving customer adoption across customers, markets, or business units
Significant experience in eCommerce, digital commerce, digital operations, or related business functions
Strong understanding of B2B digital purchasing, digital ordering, and order-to-cash processes
Experience partnering across business, commercial, operational, and technology organizations to deliver and support eProcurement solutions
Experience leading teams, developing talent, and managing an expanded scope of responsibility
Experience leading complex, cross-functional digital and operational programs involving multiple stakeholders and dependencies
Ability to identify customer and operational friction and translate business needs into scalable solutions and actionable priorities
Strong analytical, operational, and problem-solving skills
Strong communication, stakeholder management, and influencing skills
Ability to work effectively with senior leaders and cross-functional partners
Must be eligible to work without visa sponsorship

Benefits

Comp & perks

Variable cash program (bonus or commission)
Equity for eligible roles
Access to genomics sequencing
Family planning benefits
Health, dental, and vision benefits
Retirement benefits
Paid time off
Employee Resource Groups offering career development experiences, cultural awareness, and social responsibility opportunities