Field Service Engineer 2

Illumina

. Interface between the field organization and internal support structure by providing timely onsite technical assistance to customers, Field Applications Scientist/Specialists, and Territory Account Managers .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $74,900 - $112,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and service for instrument systems, with a strong focus on customer satisfaction and compliance in regulated environments. Proficient in problem-solving, communication, and maintaining relationships with key customers while managing service requests effectively.

Highest-signal resume keywords

Field Service ExperienceElectrical/Electronics Engineering DegreeOptical AlignmentsRoboticsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instrument System InstallationTechnical SupportService Parts Inventory ControlField Service BulletinsLab Best PracticesGenomics FamiliaritySequencing ApplicationsBioinformatics KnowledgeMechanical SystemsElectrical Systems

Soft Skills

Problem SolvingVerbal CommunicationWritten CommunicationTeam CollaborationCustomer Relations

Industry Keywords

Regulated EnvironmentsField Applications ScientistService RequestsCustomer SatisfactionFast Paced Environment

About the role

Key responsibilities & impact

Interface between the field organization and internal support structure by providing timely onsite technical assistance to customers, Field Applications Scientist/Specialists, and Territory Account Managers
Install, upgrade, repair, and maintain instrument systems in the defined territory
Utilize and maintain up-to-date service and training manuals, Field Service Bulletins, and SOPs
Facilitate remote connectivity to customer instrumentation
Provide technical support to customers, junior engineers, colleagues, and contractors
Coordinate and prioritize service requests to establish the best intervention method and ensure customer satisfaction
Ensure proper inventory levels and control accuracy of service parts to promote first-time fix
Work with sales and marketing staff to coordinate new system placements, discover leads, promote upgrades, and support timely contract renewals
Establish and maintain relationships with key customers and the existing customer base
Remain compliant with administrative responsibilities and business rules
Demonstrate knowledge when working in regulated environments

Requirements

What you’ll need

Bachelor’s Degree in Electrical/Electronics Engineering, Mechanical Engineering, or related degree and a minimum of 2 years of related experience; or applicable military experience; or equivalent
Minimum two years relevant Field Service experience
Willing to travel within Colorado and Wyoming
Must be willing to travel up to 50%
Ability to operate as an independent contributor and as a cooperative member of a team
Proven problem solving ability
Strong verbal and written communications skills
Experience with optical alignments, robotics, electrical/electronics, and mechanical systems
Familiarity with genomics, sequencing applications, and bioinformatics
Basic knowledge of general lab best practices and lab safety
Demonstrated ability to resolve customer issues while maintaining positive customer relations
Ability to successfully operate in a fast paced, rapidly changing environment and maintain composure in stressful situations
This role is not eligible for visa sponsorship

Benefits

Comp & perks

Variable cash program (bonus or commission)
Equity for eligible roles
Access to genomics sequencing
Family planning benefits
Health, dental, and vision benefits
Retirement benefits
Paid time off
Employee Resource Groups offering career development experiences, cultural awareness, and social responsibility opportunities