Field Service Engineer 2

Illumina

. Provide timely onsite technical assistance to customers, Field Applications Scientists/Specialists, and Territory Account Managers .

Posted 10/12/2026full-timeRemote • United StatesJuniorMid-Level💰 $74,900 - $112,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical assistance and support in regulated environments, with a strong focus on customer relations and problem-solving. Proficient in maintaining and repairing complex instrument systems while ensuring compliance with lab best practices.

Highest-signal resume keywords

Field Service ExperienceOptical AlignmentsRoboticsElectrical/ElectronicsMechanical Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceInstrument InstallationSystem MaintenanceService Request CoordinationProblem SolvingLab Safety KnowledgeGenomics FamiliarityBioinformaticsField Service BulletinsSOP Maintenance

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationCustomer RelationsStress Management

Certifications & Qualifications

BS in Electrical/Electronic EngineeringBS in Mechanical Engineering

Industry Keywords

BiotechnologyBiomedicalRegulated EnvironmentsField Applications ScientistsTerritory Account Managers

About the role

Key responsibilities & impact

Provide timely onsite technical assistance to customers, Field Applications Scientists/Specialists, and Territory Account Managers
Install, upgrade, repair, and maintain instrument systems in the defined territory
Maintain current service and training manuals, Field Service Bulletins, and SOPs
Facilitate remote connectivity to customer instrumentation
Provide technical support to customers, junior engineers, colleagues, and contractors
Coordinate and prioritize service requests and determine the best intervention method
Maintain service-parts inventory levels and control accuracy to promote first-time fixes
Coordinate with sales and marketing on new system placements, lead discovery, upgrades, and contract renewals
Establish and maintain relationships with key customers and the existing customer base
Fulfill administrative responsibilities and business rules
Apply knowledge while working in regulated environments

Requirements

What you’ll need

Candidates must reside within the Kansas City metropolitan area (Missouri or Kansas) and be willing to travel as needed throughout nearby states, including Iowa, Nebraska, and Oklahoma
Minimum two years relevant Field Service experience
Ability to operate as an independent contributor and as a cooperative member of a team
Proven problem solving ability
Strong verbal and written communications skills
Experience with optical alignments, robotics, electrical/electronics, and mechanical systems
Familiarity of genomics, sequencing applications, and bioinformatics
Basic knowledge of general lab best practices and lab safety
Demonstrated ability to resolve customer issues while maintaining positive customer relations
Ability to successfully operate in a fast paced, rapidly changing environment and maintain composure in stressful situations
Must be willing to travel up to 70%
BS in Electrical/Electronic Engineering, Mechanical Engineering, or a related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
Must not require visa sponsorship

Benefits

Comp & perks

Variable cash programs (bonus or commission)
Equity for eligible roles
Access to genomics sequencing
Family planning benefits
Health, dental, and vision benefits
Retirement benefits
Paid time off
Employee Resource Groups offering career development experiences, cultural awareness, and social responsibility opportunities