FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Technical Support Engineering with a focus on customer-centric solutions, case management, and problem resolution. Proficient in modern programming languages, public cloud services, and technical documentation.
Highest-signal resume keywords
Technical Support EngineeringWindows Operating SystemLinux Operating SystemPublic Cloud CertificationProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RubyPythonJupyter NotebookREST APISQLKubernetesOpenShiftLoad BalancersCase ManagementSystems Analysis
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationAttention to DetailOrganizational SkillsCustomer Empathy
Tools & Technologies
Illumio TechnologyRemote Analysis ToolsKnowledge Base SystemsF5 Load BalancerCitrix Load Balancer
Certifications & Qualifications
AWS CertificationAzure Certification
Industry Keywords
Public Cloud InfrastructureTechnical Product SupportCase Resolution ManagementCustomer Systems AnalysisPre-Sales Support
Tech Stack
Tools & technologiesAWSAzureCitrixCloudKubernetesLinuxOpenShiftPythonRubySQL
About the role
Key responsibilities & impact- Maintain Illumio technology deployments for industry-leading customers
- Log and update cases, communicate case status, and provide solutions throughout support requests
- Understand customer systems and configurations, analyze problems and defects, and recommend solutions
- Collaborate with external customers, support engineers, Development, Sales, and other teams
- Set customer expectations appropriately and accurately
- Provide technical product support to field engineers and technicians for complex product problems
- Interact with customers and company personnel to isolate and fix product issues
- Provide design, reliability, and technical feedback to R&D
- Handle escalations to R&D as needed
- Update technical product documentation as issues are identified and fixed
- Communicate directly with customers via email, phone, and remote analysis tools
- Act as the primary communication contact for customer issues
- Populate and update the company knowledge base for internal and external users
- Assist internal field teams with pre-sales issues through engineering
- Mentor team members and provide peer learning and cross-training
Requirements
What you’ll need- Experience as a Technical Support Engineer working with Support and Services functions such as case management and call resolution management
- Expertise with Windows and Linux Operating Systems (AIX and Solaris is a plus)
- Experience with public cloud infrastructure and services
- Drive to solve practical business problems with client-centric solutions
- High attention to detail
- Strong organizational, problem-solving and systems analysis skills
- Strong written and verbal communication skills
- Enjoy learning new technologies, applications, and systems
- Enthusiastic self-starter with commitment to learning, customer empathy, and team communication
- Good understanding of modern programming languages, web services, and databases: Ruby, Python, Jupyter Notebook, REST API, SQL, etc.
- Experience with KCS and writing KB articles
- Public cloud certification such as AWS or Azure
- Experience and/or certification in container orchestration such as Kubernetes or OpenShift
- Experience with load balancers such as F5 or Citrix
Benefits
Comp & perks- Offers equity
- Bonus opportunity
- Medical coverage
- Dental coverage
- Vision coverage
- Health and dependent savings accounts
- Life and disability programs
- Paid parental leave
- Voluntary benefit programs
- Company-sponsored wellness program
- Wellness reimbursement program
- Retirement savings
- Paid time off
- Paid holidays
- Employee incentive program