Senior Technical Account Manager

Illumio

. Establish long-term relationships within assigned accounts and understand clients’ strategic goals and business impact .

Posted 10/26/2026full-timeRemote • Florida • United StatesSenior💰 $148,000 - $177,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cybersecurity, Zero Trust architecture, and Illumio solutions, with a strong ability to lead client engagements and provide strategic guidance. Possesses excellent communication skills to convey complex technical concepts and drive customer adoption of security best practices.

Highest-signal resume keywords

Cybersecurity Industry KnowledgeZero Trust ArchitectureIllumio Solutions AdoptionEnterprise Security Solutions DeploymentTechnical Certifications

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Advanced SecurityData Center InfrastructureSystem AdministrationTechnical ArchitectureSaaS Enterprise Software SupportIntegration of Heterogeneous Security EnvironmentsSIEM FamiliaritySOAR FamiliarityOperating SystemsDesktop Deployments

Soft Skills

Communication SkillsPresentation SkillsInterpersonal SkillsProblem-Solving SkillsTeam Collaboration

Tools & Technologies

FirewallsRoutersSwitchesLoad BalancersSecurity Solutions

Certifications & Qualifications

Technical Certifications

Industry Keywords

CybersecurityZero TrustIllumioSaaSU.S. Federal Government

Tech Stack

Tools & technologies

Cyber SecurityFirewalls

About the role

Key responsibilities & impact

Establish long-term relationships within assigned accounts and understand clients’ strategic goals and business impact
Provide project leadership, coordination, and architectural guidance for cybersecurity, Zero Trust, and Illumio product initiatives
Lead and drive challenging requests across simultaneous client engagements
Provide product feedback to Product Management based on customer use cases and requirements
Advise customers on best practices and drive adoption of Illumio solutions
Perform health checks, document findings, and provide best-practice recommendations
Advocate for customers within Illumio and ensure escalations are resolved promptly
Help customers avoid or mitigate issues through proactive guidance
Collect metrics and develop reports showing project health and progress
Collaborate with Product Engineering, Customer Success, and Professional Services
Support customers in operating secure, resilient, high-performing Illumio environments

Requirements

What you’ll need

Knowledge of cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices
Solid technical background in advanced security; technical certifications preferred
Background in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture preferred
Superb communication, presentation, and interpersonal skills
Experience deploying enterprise security solutions
Ability to explain complex technical concepts to varied audiences
Strong business insight and problem-solving skills
Ability to work independently and in a team setting
5–10 years of experience supporting SaaS enterprise software
Ability to travel 30% for customer visits
Bachelor's degree in engineering or science (bonus point/preferred)
Knowledge of routers, switches, load balancers, and security solutions from various vendors
Experience integrating heterogeneous security environments
Familiarity with SIEM and SOAR in enterprise customer environments
Experience supporting U.S. Federal Government customers in a technical, customer-facing role

Benefits

Comp & perks

Equity opportunities
Employee incentive program / bonus
Medical, dental, and vision coverage
Health and dependent savings accounts
Life and disability programs
Paid parental leave
Voluntary benefit programs
Company-sponsored wellness program
Wellness reimbursement program
Retirement savings
Paid time off
Paid holidays
Remote/home-office-based work arrangement
Additional travel for training and conferences may be required