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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in translating technical data and customer feedback into actionable recommendations while guiding stakeholders through technical changes. Possesses strong business acumen and consultative problem-solving skills to support customer success in complex technical environments.
Highest-signal resume keywords
Cybersecurity KnowledgeTechnical Engagement ExperienceCustomer Success SupportConsultative Problem-SolvingCross-Functional Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Data TranslationAdoption Metrics AnalysisOperational ReviewIncident Pattern RecognitionRisk IdentificationHealth AssessmentTechnical AdvisoryImplementation SupportSaaS Platform ExperienceEnterprise Infrastructure Knowledge
Soft Skills
Communication SkillsIndependent WorkConsultative ApproachProblem-Solving Skills
Tools & Technologies
Cybersecurity SolutionsEnterprise Security SolutionsInfrastructure TechnologiesDelivery Frameworks
Industry Keywords
Zero TrustSegmentationSecurity OperationsNetworking ConceptsTelemetryLoggingLoad BalancersFirewallsPolicy ModelsCustomer Engagement
Tech Stack
Tools & technologiesCyber SecurityFirewalls
About the role
Key responsibilities & impact- Serve as strategic technical advisors to customer stakeholders
- Deliver structured TAM engagements covering onboarding support, adoption planning, operational reviews, value realization, and renewal or expansion readiness
- Translate platform telemetry, adoption signals, support trends, and customer feedback into actionable guidance
- Guide technical decision-making for upgrades, architecture changes, policy evolution, and feature adoption
- Identify adoption gaps and recommend enablement opportunities
- Assess operational and environmental health through health reviews, support case analysis, incident pattern recognition, and risk identification
- Coordinate escalation management and document remediation actions
- Prepare executive-ready QBR content, impact reviews, adoption summaries, value realization updates, health assessments, and risk mitigation recommendations
- Partner with Customer Success Advisors, Professional Services, Support, Sales, Engineering, Product Management, and account teams
- Travel for customer engagements, executive reviews, team meetings, training, and field enablement as needed
Requirements
What you’ll need- Working knowledge of cybersecurity, Zero Trust, segmentation, enterprise infrastructure, security operations, or related environments
- Experience translating technical data, adoption metrics, platform signals, support trends, or customer feedback into practical recommendations
- Ability to communicate with technical teams, executives, project owners, and cross-functional partners
- Experience supporting customer-facing technical engagements such as adoption reviews, health checks, operational reviews, escalation management, implementation advisory, enablement sessions, or executive business reviews
- Ability to learn new technologies, understand customer operating models, and guide customers through technical change
- Business acumen and consultative problem-solving skills
- Ability to work independently while coordinating across cross-functional teams
- Experience supporting enterprise software, SaaS platforms, cybersecurity solutions, infrastructure technologies, professional services, customer success, implementation, technical support, or complex technical customer environments
- Comfort working within a defined delivery framework
- Travel up to 30% for customer engagements, executive reviews, team meetings, training, and field enablement
- Applied technical experience in engineering, science, computer science, cybersecurity, or related fields; equivalent practical experience accepted
- Knowledge of networking concepts such as routers, switches, load balancers, segmentation, firewalls, policy models, telemetry, logging, and enterprise security solutions
- Technical certifications are welcome but not required
Benefits
Comp & perks- Medical, Dental, Vision Coverage
- Health and Dependent Savings Accounts
- Life and Disability Programs
- Paid Parental Leave
- Voluntary Benefit Programs
- Company Sponsored Wellness Program
- Wellness Reimbursement Program
- Retirement Savings
- Equity Opportunities
- Paid time off and Paid Holidays
- Employee Incentive Program