Technical Account Manager

Illumio

. Establish long-term relationships within assigned accounts and understand clients’ strategic goals and business impact .

Posted 10/26/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $125,000 - $144,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in cybersecurity, Zero Trust architecture, and enterprise security solutions, with a strong ability to communicate complex concepts effectively. Proven track record in project leadership, client relationship management, and providing strategic guidance to drive product adoption and customer success.

Highest-signal resume keywords

Cybersecurity Industry KnowledgeZero Trust ArchitectureEnterprise Security Solutions DeploymentTechnical CertificationsCommunication and Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced SecurityData Center InfrastructureSystem AdministrationTechnical ArchitectureNetworking ConceptsSIEMSOARFirewallsDesktop DeploymentsIntegration of Security Environments

Soft Skills

Interpersonal SkillsProblem-Solving SkillsOrganizational SkillsAbility to Work IndependentlyTeam Collaboration

Tools & Technologies

Illumio SolutionsLoad BalancersRoutersSwitches

Certifications & Qualifications

Technical Certifications Preferred

Industry Keywords

CybersecurityZero TrustSaaS Enterprise SoftwareBest PracticesCustomer Engagement

Tech Stack

Tools & technologies

Cyber SecurityFirewalls

About the role

Key responsibilities & impact

Establish long-term relationships within assigned accounts and understand clients’ strategic goals and business impact
Provide project leadership, coordination, and architectural guidance for cybersecurity, Zero Trust, and Illumio product initiatives
Lead and drive challenging requests across simultaneous client engagements
Provide product feedback to Product Management based on customer use cases and requirements
Advise customers on best practices and drive adoption of Illumio solutions
Perform health checks, document findings, and provide best-practice recommendations
Advocate for customers within Illumio and ensure timely resolution of escalations
Help customers avoid or mitigate issues through proactive guidance
Collect metrics and develop reports illustrating project health and progress
Travel to customer sites 30% of the time; additional travel for training and conferences may be required

Requirements

What you’ll need

Knowledge of cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices
Solid technical background in advanced security; technical certifications preferred
Background in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture preferred
Superb communication, presentation, and interpersonal skills
Experience deploying enterprise security solutions
Ability to explain complex technical concepts to varied audiences
Strong business insight and problem-solving skills
Ability to work independently and in a team setting
5–10 years of experience supporting SaaS enterprise software
Bachelor’s degree in engineering or science is listed as a plus factor
Knowledge of networking concepts including routers, switches, load balancers, and security solutions from various vendors
Experience integrating heterogeneous security environments
Familiarity with SIEM and SOAR in enterprise customer environments
Strong organizational skills and ability to handle multiple clients
Ability to travel 30% for customer visits

Benefits

Comp & perks

Equity opportunities
Bonus / Employee Incentive Program
Medical, Dental, and Vision Coverage
Health and Dependent Savings Accounts
Life and Disability Programs
Paid Parental Leave
Voluntary Benefit Programs
Company Sponsored Wellness Program
Wellness Reimbursement Program
Retirement Savings
Paid time off and Paid Holidays
Additional travel for training and conferences may be required