Customer Service Representative

Imagenet LLC

. Serve as the first line of support for all clients .

Posted 10/16/2026full-timeMakati City • PhilippinesJunior💰 ₱35,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and technical support, with a strong ability to troubleshoot software and system issues. Proficient in using Salesforce and familiar with healthcare technology platforms, ensuring effective client communication and issue resolution.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support SkillsSalesforce ProficiencyProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software IssuesDocumenting Customer InteractionsManaging Multiple CasesUnderstanding Electronic Claims SubmissionKnowledge of Dental Insurance Claims Processing

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCritical ThinkingMultitasking AbilityFlexibility

Tools & Technologies

SalesforceServiceNowZendeskDentrixEaglesoft

Industry Keywords

Healthcare SupportElectronic Data InterchangeEligibility VerificationClaim Status InquiriesPatient Statements

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the first line of support for all clients
Act as the primary support channel via phone, email, or chat
Capture, log, and categorize client concerns, issues, and requests in Salesforce
Troubleshoot and resolve common Level 1 issues involving login, navigation, basic system functionality, and product FAQs
Support Claim Connect, eligibility verification, patient statements, payment services, ERA setup, enrollment, and credentialing inquiries
Escalate complex or unresolved issues to Tier 2 or specialized teams with complete documentation
Guide clients through basic system processes, best practices, features, updates, and self-service options
Maintain familiarity with the company’s products and services
Refer clients to updated documentation and resources
Meet internal response and resolution SLAs
Collect feedback and identify recurring issues for product improvements and training
Collaborate with Tier 2 support, engineering, and product teams
Participate in support huddles and share front-line insights

Requirements

What you’ll need

Minimum of 1 year experience in customer service, technical support, help desk, or healthcare support
Strong verbal and written communication skills
Ability to troubleshoot basic software, system, and connectivity issues
Experience handling inbound and outbound customer interactions via phone, email, and chat
Strong problem-solving and critical-thinking skills
Ability to multitask and manage multiple cases in a fast-paced environment
Ability to document customer interactions accurately and professionally
Stable primary internet connection of at least 50Mbps
Reliable backup internet connection
Must provide a speed test during the interview
Ability to hardwire directly to the modem
Quiet dedicated work area
Flexibility to transition to an office-based setup when necessary
Preferred: Previous experience supporting dental software or healthcare technology platforms
Preferred: Knowledge of dental insurance claims processing and Electronic Data Interchange (EDI)
Preferred: Familiarity with Dentrix, Eaglesoft, Open Dental, or PracticeWorks
Preferred: Understanding of electronic claims submission, eligibility verification, ERA, EFT, and claim status inquiries
Preferred: Experience using Salesforce, ServiceNow, Zendesk, or similar CRM/case management tools

Benefits

Comp & perks

13th Month Salary
Comprehensive HMO Coverage (Medical)
Equipment provided
Remote work arrangement
Career growth opportunities
Competitive pay