Imagenet LLC

Human Resources

• Serve as a primary point of contact for employee inquiries about HR policies, benefits, leave, onboarding, and employment matters
• Process employee changes in BambooHR, including compensation, position, reporting relationships, department, and employment status changes
• Maintain accurate employee records, personnel files, documentation, and confidential information
• Run standard and ad hoc reports in BambooHR and other HR systems
• Prepare employee communications, correspondence, reports, and HR documents
• Coordinate employee changes with payroll, benefits, and other departments
• Support recruiting for U.S. positions, including posting openings, sourcing candidates, reviewing applications, screening interviews, and coordinating interviews
• Support offer preparation and delivery and transition accepted candidates into onboarding
• Coordinate onboarding from offer acceptance through the scheduled hire date
• Initiate and monitor background checks and pre-employment steps
• Coordinate paperwork, BambooHR setup, and employment eligibility verification
• Partner with hiring leaders, IT, payroll, and other teams on equipment, access, orientation, and start-date readiness
• Coordinate offboarding, separation information, notifications, documentation, equipment returns, access removal, and exit interviews or surveys
• Coordinate workers’ compensation claim reporting, submission, documentation, and follow-up
• Administer assigned steps in FMLA, other leave, and ADA accommodation processes
• Prepare and track forms, notices, deadlines, leave dates, and employee communications
• Support the ADA accommodation interactive process and return-to-work arrangements
• Support HR initiatives, employee communications, compliance activities, audits, special projects, and process improvement

Explore HR Generalist at Imagenet LLC. Review requirements and application details.

HR Generalist

Team Lead

• Lead, coach, and manage Healthcare Customer Service Advocates supporting provider inquiries
• Manage daily coverage, workflows, queues, service levels, turnaround times, and escalations
• Monitor productivity, quality, attendance, adherence, documentation, and KPI results
• Provide guidance and floor support for complex or escalated provider interactions
• Partner with Operations, Workforce Management, Quality, Training, client teams, and other support teams
• Review QA results, identify error trends, and drive corrective actions
• Conduct huddles, one-on-ones, coaching sessions, performance reviews, and development discussions
• Lead root-cause analysis for recurring errors, compliance risks, and provider experience concerns
• Perform regular production work alongside Team Lead responsibilities and maintain 100% quality on Team Lead production work
• Create and implement action plans for employees or teams below expectations
• Support new-hire training, certification, nesting, production readiness, and graduation
• Monitor new-hire performance during nesting and the first 90 days of production
• Manage escalated provider concerns through research, resolution, documentation, and handoff
• Ensure compliance with HIPAA, privacy, security, confidentiality, client, and Imagenet standards
• Document coaching, attendance, quality, performance, corrective actions, and follow-ups
• Recognize strong performance and support employee engagement, accountability, and retention

Explore Healthcare Team Lead at Imagenet LLC. Review requirements and application details.