Implementation Specialist

ImageTrend

. Deliver and coordinate implementation of systems and services under an Implementation Lead or Manager .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project delivery and implementation within the healthcare or public safety sectors, with a strong focus on client training, relationship building, and compliance with industry standards. Proficient in utilizing implementation tools and methodologies to ensure successful project outcomes and positive client experiences.

Highest-signal resume keywords

Implementation Project DeliveryPMP CertificationAgile/Scrum ExperienceImageTrend Product KnowledgeAdult Education Facilitation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementImplementation SchedulingData Collection PracticesScope DefinitionTask Tracking

Soft Skills

Interpersonal SkillsCommunication SkillsTime ManagementAttention to DetailProblem-Solving Skills

Tools & Technologies

MS Office SuiteImplementation ToolsOneNoteInternal Demo Sites

Certifications & Qualifications

PMP Certification

Industry Keywords

HealthcarePublic SafetyEMS Reporting RequirementsFire Reporting RequirementsAdult Education

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Deliver and coordinate implementation of systems and services under an Implementation Lead or Manager
Assist clients through planning, development, training and execution of ImageTrend products
Design and maintain implementation schedules and ensure compliance with timelines and requirements
Collaborate with stakeholders throughout implementation processes
Document implementation requirements, objectives, obstacles, delays and time worked in implementation tickets
Assist in scoping projects to support proposals and contracts
Maintain departmental OneNote, internal demo sites and other internal products
Build and maintain trusted client relationships and advise clients on solutions
Conduct onsite and virtual client training
Present or teach at the Annual Connect Conference and other events
Collaborate with customer success teams and departments to ensure a positive client experience
Review and advise on instructional and technical documentation, product requirements, release notes, screenshots, diagrams and screencast videos
Travel to orientations, industry or company events and onsite meetings as required
Perform additional assigned duties

Requirements

What you’ll need

Bachelor’s Degree or the equivalent combination of education and relevant work experience
Experience working in implementation, project delivery and/or adult education
Preferably agile/scrum experience, PMP certification, and technology or industry experience in healthcare or public safety
Understanding of state and national EMS and Fire reporting requirements
Understanding of basic concepts for adult education and effective content delivery
Knowledge of implementation or project management tools used for education and project roll-out
Knowledge of ImageTrend products and functions, or similar industry-related technologies highly preferred
Ability to define, scope, estimate work and track implementation tasks
Understanding of standardized data collection practices
Strong presentation, facilitation, interpersonal and communication skills, verbal and written
Excellent time management and organizational skills
Strong attention to detail, analytical, problem-solving and critical thinking skills
Ability to work independently in a collaborative, team-oriented environment
Strong technical aptitude and knowledge of MS Office Suite or similar tools
Ability to maintain discretion with proprietary and confidential information
Ability to travel up to 10%

Benefits

Comp & perks

Annual bonus
Benefits
Perks
Community gains
Remote work policy allowing 100% virtual work anywhere in the US
Equal opportunity workplace
Workplace accommodations for applicants with disabilities