Technical Manager

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. Investigate and analyze technical support items received from the support team .

Posted 10/27/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $85,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, SQL database queries, and troubleshooting complex technical issues while effectively communicating technical concepts across teams. Capable of managing multiple priorities and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

SQL Database QueriesTechnical SupportTroubleshooting and Root Cause AnalysisAnalytical and Critical ThinkingEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL Database QueriesDebuggingCode FixesTechnical SetupSystem ModificationsData StandardsConfiguration OptimizationTechnical Plans DevelopmentTroubleshootingRoot Cause Analysis

Soft Skills

Effective CommunicationAnalytical ThinkingOrganizational SkillsAttention to DetailAdaptability

Tools & Technologies

Internal ToolsSystem DashboardsDevelopment Tickets

Industry Keywords

Technical SupportClient ImplementationsLegacy CodeStatus AlertsProprietary Information

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Investigate and analyze technical support items received from the support team
Monitor and manage the daily support queue, ensuring issues are triaged and addressed efficiently
Collaborate with the Implementations Team on client implementations and technical setup
Provide technical support for industry data standards, system modifications, and legacy code
Debug and perform minor code fixes
Maintain and monitor team-specific status alerts and system dashboards
Create development tickets as needed
Review and respond to daily technical errors
Identify recurring issues and recommend solutions
Oversee technical setup and configuration tasks
Support configuration and optimization of internal tools and product features
Serve as a subject matter expert for internal and external stakeholders
Provide training and technical expertise as needed
Perform additional duties as assigned

Requirements

What you’ll need

A degree in Computer Science or related field, or equivalent combination of education and relevant work experience
High level technical skills to perform SQL database queries
Effective verbal and written communication skills, with the ability to clearly convey technical concepts
Strong analytical and critical thinking skills
Ability to develop and communicate technical plans and solutions across multiple teams or departments
Adaptability and eagerness to learn new technologies and tools
Excellent organizational skills and attention to detail
Ability to manage multiple priorities
Ability to meet critical deadlines while maintaining accuracy and quality of work
Experience with troubleshooting and root cause analysis for complex technical issues
Ability to maintain discretion when handling proprietary and confidential information
Ability to travel as required, up to 10%

Benefits

Comp & perks

Bonus
Benefits
Perks
Community gains
Ability to work remotely 100% of the time