Account Director

Imagination

. Manage the day-to-day business across client projects .

Posted 9/22/2026full-timeNew York City • New York • United StatesLead💰 $130,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing client projects within an agency environment, focusing on relationship-building, project management, and strategic thinking. Capable of leading cross-functional teams to deliver high-quality results while ensuring client satisfaction and adherence to budgets and timelines.

Highest-signal resume keywords

10+ Years Agency ExperienceProject ManagementClient Relationship ManagementCross-Functional Team CollaborationStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Scope ManagementBudget CreationTimeline ManagementResource PlanningStatus UpdatesProposal ConversionCase Study ProductionFinancial ComplianceChange Order ManagementEvent Management

Soft Skills

Excellent Communication SkillsStrong LeadershipProblem-Solving SkillsAttention to DetailTeam Player

Industry Keywords

Experiential ActivationsExhibition DesignDigital MarketingSocial MediaMarcomms ProgramsClient LiaisonCreative SolutionsCustomer SatisfactionInternational TravelFlexibility and Adaptability

About the role

Key responsibilities & impact

Manage the day-to-day business across client projects
Act as the client’s trusted partner and point of contact for all new project briefs
Convert briefs from Proposal to WIP while managing a project team, supported by creative and production leads
Build and grow strong client relationships and provide highly responsive client service
Manage reverse briefs, client communication, status updates, briefings, debriefs, and client project calls
Propose initiatives to sustain and develop accounts and identify client business-growth opportunities
Serve as Client Lead or Project Lead on all projects
Oversee account managers and coordinators, providing guidance and checking work quality
Manage project scope, deliverables, workback schedules, timelines, meetings, budgets, change orders, fees, burn reports, and resource planning
Collaborate with creative teams, production teams, specialized Production Leads, third-party suppliers, Resource Management, and internal departments
Ensure teams have the information needed to execute deliverables and ensure deadlines are communicated and met
Oversee project budget creation, schedules, revenue targets, monthly reporting, financial and system process compliance, and timely reconciliation
Manage case study production so client projects are added to the case study library

Requirements

What you’ll need

10 + years experience working in an agency environment
Sound experience across multiple channels, specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs
Ability to work on and manage multiple projects concurrently
Excellent presentation, communication and client liaison skills
Excellent verbal and written communication skills to effectively communicate with clients, cross-functional teams, and internal stakeholders
Team player; must be flexible, inclusive, positive and helpful
Excellent attention to detail
Leads by behavior and attitude, not through position or tenure
Thinks strategically – knowledge of Imagination and Client practices
Inspires creativity and innovation – imagines creative solutions
Drives results – achieves high levels of customer satisfaction
Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
Strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives
Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure all projects are completed on time and within budget
Flexibility and adaptability, able to adjust to changing client needs and market conditions
Strong organizational skills, able to manage project timelines, budgets, and resources effectively
Ability to work weekends and holidays on occasion as required by client workload
Must be able to travel internationally for up to two weeks at a time

Benefits

Comp & perks

Work with a state-of-the-art product and deliver it to exciting and innovative brands
Learning and development opportunities that contribute to professional growth
A fun, engaging work culture
Be part of a mission-driven team that values agility, integrity, and excellence
Opportunity to contribute to large-scale, high-impact projects from day one
Comprehensive paid time off benefits
Hybrid work model, where our team comes into the office a minimum of 3 days per week
Generous parental leave
Up to 4% safe harbor company 401k match
Comprehensive, low-cost health benefits