Imagination

Account Manager

• Serve as the day-to-day project lead across multiple workstreams, owning scope, timelines, deliverables, and overall forward progress.
• Define next steps, assign responsibilities, and hold internal teams accountable.
• Anticipate challenges, dependencies, and production considerations and propose clear solutions.
• Translate client goals into actionable plans for creative, production, and logistics teams.
• Maintain understanding of the event production lifecycle from concept through on-site execution and wrap.
• Maintain documentation, workflows, and internal systems.
• Serve as senior client point of contact and provide proactive strategic guidance.
• Manage high-touch client relationships and anticipate client needs.
• Build long-term trust and identify account growth opportunities.
• Manage client hospitality and coordinate meeting, food and beverage, parking, and executive accommodation details.
• Lead coordination across strategy, creative, production, and external partners.
• Run internal status meetings, document decisions, and ensure team alignment.
• Escalate risks and align on mitigation strategies.
• Support live-event execution and provide on-site leadership when required.
• Ensure teams are prepared, timelines are met, and show-day details are managed.
• Develop project budgets with production and finance teams.
• Oversee budget tracking, forecasting, reconciliation, financial reporting, scope changes, and addenda.
• Partner with the Account Director on resource allocation and scheduling.
• Deliver reporting on campaign performance, KPIs, and outcomes with the Strategy Director.
• Gather client feedback and improve processes, delivery models, and account performance.
• Act as a strategic and operational extension to internal leadership.
• Prepare executive-ready presentations, briefing documents, agendas, and summaries.
• Manage senior-stakeholder communications and meeting cadences.
• Handle sensitive information with discretion.
• Contribute to business development, proposal development, pitch materials, and opportunity tracking.

Senior Account Manager – Experiential, Live Events

• Lead and manage mid-level client relationships by understanding business goals, objectives, and challenges
• Develop and implement strategic plans and innovative solutions to drive business growth and achieve client objectives
• Provide strategic direction to cross-functional teams and ensure projects align with client goals
• Manage and mentor junior teams
• Stay current with industry trends, best practices, and emerging technologies
• Create, track, monitor, and enforce detailed project scopes of work
• Develop and manage project budgets, ensuring profitability and accounting for all costs
• Identify new business opportunities, present proposals, and negotiate contracts
• Project-manage workback plans, workstreams, internal stakeholders, and creative/production problem solving
• Monitor project performance and provide regular updates to clients and internal teams
• Streamline internal processes and improve efficiency and effectiveness
• Respond to client inquiries, address concerns, and ensure client satisfaction
• Identify project risks, develop contingency plans, and escalate issues when necessary
• Motivate and inspire team and cross-functional teams to achieve client objectives
• Manage vendor and partner relationships and deliver commercial and operational excellence

Account Manager – Experiential

Creative Strategist

• Work closely with Ford Motor Company and other Imagination clients to understand their business, brands, audiences and stories
• Deconstruct client briefs and identify underlying business, brand, audience and cultural challenges
• Reframe briefs into clear strategic and creative opportunities
• Develop internal creative briefs and identify key thoughts, tensions, insights or cultural opportunities
• Develop creative territories, thought starters and early-stage ideas
• Work with Creative Directors and creative teams to evolve ideas into compelling concepts
• Connect strategy to experiences, content, live events, digital and broader brand storytelling
• Develop narrative architecture behind major Ford programs and brand moments
• Present and sell creative thinking internally and to clients
• Write creative briefs, positioning statements, brand and experience narratives, manifestos, concept descriptions, names, audience propositions, strategic frameworks, presentation narratives, treatments, scripts, voiceover and pitch decks
• Structure decks and build clear narratives from challenge through opportunity to idea
• Act as creative lead on selected projects from brief through delivery
• Establish creative direction and lead internal creative teams and freelance talent
• Work with production, digital and content producers to deliver film, social and digital storytelling
• Guide decks, treatments and client presentations
• Present work and facilitate creative conversations with Ford
• Maintain a clear creative point of view throughout projects
• Develop a deep understanding of Ford's brands, products, audiences, culture and communications
• Help Ford show up across culture, entertainment, automotive, sport, technology and everyday life

Creative Strategy Director

Account Executive

• Manage the day-to-day business across client projects
• Act as the client’s trusted partner and point of contact for all new project briefs
• Convert briefs from Proposal to WIP while managing a project team, supported by creative and production leads
• Build and grow strong client relationships and provide highly responsive client service
• Manage reverse briefs, client communication, status updates, briefings, debriefs, and client project calls
• Propose initiatives to sustain and develop accounts and identify client business-growth opportunities
• Serve as Client Lead or Project Lead on all projects
• Oversee account managers and coordinators, providing guidance and checking work quality
• Manage project scope, deliverables, workback schedules, timelines, meetings, budgets, change orders, fees, burn reports, and resource planning
• Collaborate with creative teams, production teams, specialized Production Leads, third-party suppliers, Resource Management, and internal departments
• Ensure teams have the information needed to execute deliverables and ensure deadlines are communicated and met
• Oversee project budget creation, schedules, revenue targets, monthly reporting, financial and system process compliance, and timely reconciliation
• Manage case study production so client projects are added to the case study library

Account Director

People Operations

• Own the full employee lifecycle from first candidate touchpoint through offboarding for the New York and Detroit studios and Investor Communications business
• Own end-to-end recruitment and ATS processes
• Coordinate interviews, design structured interviews, and enable hiring managers
• Manage candidate communications, employer branding, and candidate experience
• Conduct background screening and reference checking
• Own offer letter, job ad, and interview scorecard templates
• Design and execute onboarding across New York and Detroit studios and Investor Communications
• Lead new joiner induction sessions and full leaver/offboarding cycles
• Manage new-hire compliance onboarding
• Manage employee relations cases, investigations, and manager coaching
• Handle HR correspondence including contract changes, confirmations, and salary review letters
• Own the Americas compliance training platform (Zywave), including assignment, reporting, content, and automation
• Maintain Records of Processing Activities (ROPA) and review supplier contracts
• Manage onboarding and compliance reporting
• Ensure New York and Michigan employment law compliance
• Own and update People & Culture policies
• Administer and route employee feedback and whistleblowing processes
• Design and deliver management training
• Own the L&D platform, development actions, reporting, and trend analysis
• Create new-hire learning content
• Consolidate HR reporting and analyze trends across recruitment, compliance, employee relations, and development data
• Provide insights and recommendations to the Executive Director and leadership team

Senior Account Manager – Experiential, Live Events

Account Manager – Experiential

Creative Strategy Director

Account Director

People & Culture Partner – Part Time