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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Growth Marketing and CRM strategies, with a focus on customer engagement automation and performance optimization across digital channels. Proficient in analyzing KPIs and implementing data-driven solutions to enhance customer retention and acquisition.
Highest-signal resume keywords
Growth MarketingCRM StrategyCustomer Engagement AutomationGA4Google Tag Manager
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RFM AnalysisConversion OptimizationA/B TestingProgramming LogicCustomer Journey Automation
Soft Skills
LeadershipCollaborationAnalytical Thinking
Tools & Technologies
InsiderRD StationBrazeMeta AdsGoogle Ads
Certifications & Qualifications
Google Ads CertificationMeta Blueprint Certification
Industry Keywords
RetailE-commerceFood ServiceFranchisingPhygital Solutions
Tech Stack
Tools & technologiesSQLWordPress
About the role
Key responsibilities & impact- Act as a Growth specialist to accelerate results for the Frango Assado brand
- Connect Performance Marketing, CRM, the Loyalty Program, and Digital Products (App, Website, and Self-Service Kiosks)
- Lead CRM strategy and the automation of customer engagement journeys via Email, Push Notifications, and WhatsApp
- Advance the loyalty program through advanced segmentation, including RFM analysis and omnichannel behavior
- Increase retention, purchase frequency, LTV, and the base of engaged customers
- Lead the planning, execution, and optimization of conversion and acquisition campaigns across online and offline channels
- Create geo-targeted media strategies to attract customers to physical stores
- Monitor CAC, ROAS, CPA, and CVR
- Act as Product Owner for digital channels, serving as the liaison with IT and development teams
- Prioritize the backlog, UX improvements, and bug fixes
- Manage the implementation and lifecycle of self-service kiosks
- Measure point-of-sale conversion
- Ensure ecosystem tagging through GTM, GA4, and conversion pixels
- Structure A/B tests and continuous conversion optimization for landing pages, the App, and kiosk user journeys
- Interpret KPIs daily, maintain dashboards, and propose growth levers
Requirements
What you’ll need- Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Administration, Marketing, Advertising, or related fields
- Solid track record in Growth Marketing, CRM, Performance Marketing, or Digital Products
- Experience in Retail, E-commerce, Food Service, or Franchising preferred
- Advanced proficiency in Insider, RD Station, Braze, and customer engagement journey automation logic
- Experience with Meta Ads and Google Ads
- Experience with GA4, Google Tag Manager, and conversion pixels
- Familiarity with CMS architecture, including WordPress
- Programming logic
- Experience prioritizing technical backlogs with IT teams
- Nice to have: experience in the food industry, roadside retail, or fast food
- Nice to have: Power BI, Looker Studio, or SQL
- Nice to have: experience optimizing self-service kiosks and phygital solutions
- Nice to have: certifications in Google Ads, Meta Blueprint, or Growth/CRO methodologies
Benefits
Comp & perks- Autonomy
- Growth with responsibility
- Cross-brand collaboration
- Close interaction with leadership
- Collaborative and diverse environment
- Hands-on learning
- Data-driven decision-making
- Contractor (PJ) engagement model
