Central Scheduler I

IMH

. Schedule and pre-register patients for appointments, outpatient visits, procedures, and other department appointments .

Posted 10/28/2026full-timeRemote • Colorado • United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling and pre-registering patients, managing high call volumes, and utilizing multiple systems for efficient appointment management. Proficient in customer service, medical insurance knowledge, and data accuracy.

Highest-signal resume keywords

Revenue Cycle ExperienceContact Center ExperienceCustomer Service EtiquetteMedical Insurance KnowledgeTyping Speed 30+ WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling FunctionsData EntryTranscribing Physician OrdersInsurance ValidationTechnical Issue Resolution

Soft Skills

Active ListeningCritical ThinkingComplex Problem SolvingActive Learning

Tools & Technologies

Computer Operating KnowledgeMulti-Channel Phone Systems

Industry Keywords

Patient RegistrationAppointment SchedulingHigh Call VolumesService Behavior Standards

About the role

Key responsibilities & impact

Schedule and pre-register patients for appointments, outpatient visits, procedures, and other department appointments
Complete administrative work associated with scheduling appointments
Transcribe external physician orders
Handle high call volumes for multiple locations and departments
Utilize multiple systems to perform scheduling functions
Provide patients with preparation and location information
Collect and input patient data accurately
Validate patient insurance and explain benefits as needed
Answer, transfer, and conference multiple phone calls between parties
Mentor new hires as needed
Promote Intermountain Health’s mission, vision, and values and follow service behavior standards
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent OR 4 years of revenue cycle experience
Minimum of 2 years of revenue cycle experience and/or 2 years of contact center experience
Customer service etiquette
Basic medical insurance knowledge
Intermediate computer operating knowledge
Multi-channel phone experience
30+ WPM typing speed
Active listening
Reading comprehension
Critical thinking
Active learning
Complex problem solving
Excellent computer skills and ability to self-resolve technical issues with minimal assistance
Ability to handle high call volumes
Ability to work 40 scheduled hours weekly
Must comply with applicable Intermountain policies and remote-work expectations, including confidentiality, information security, work schedules, conflicts of interest, and use of company equipment

Benefits

Comp & perks

Generous benefits package covering programs supporting wellness and a sustainable culture
Remote work options where approved and stated in the job posting
Company equipment and remote-work support subject to company policies