Call Center Representative

• Assist pharmacists in collecting clinical and patient information and maintaining records required by regulation and policy
• Use pharmacy technology to prepare medication orders for dispensing
• Perform calculations and compound medications accurately when appropriate to the practice site
• Obtain appropriate pharmacist supervision and accuracy checks, recognizing tasks requiring pharmacist verification
• Fill and maintain medication supplies
• Verify and monitor controlled substance inventories for security, accuracy, cost effectiveness, and 340B/charging management
• Communicate with caregivers regarding responsibilities and identified concerns
• Participate in quality and patient safety initiatives
• Identify potential safety hazards and escalate issues to pharmacists based on urgency, regulations, and scope
• Collaborate with pharmacists and pharmacy technicians to support timely patient access to prescribed medications, including prior authorizations, coverage barriers, and coordination with providers, payers, and care teams

Pharmacy Technician, Home Delivery Call Center

Strategy

• Identify, plan, oversee, and partner with organizational leaders to execute strategic initiatives improving strategic, operational, and financial performance
• Identify, develop, and implement system initiatives across Intermountain Health’s Desert Region
• Collaborate with the Region Vice President of Strategy, Region Executive Leadership Team, and senior Intermountain leaders on region-wide initiatives and high-visibility special projects
• Develop and coordinate initiative plans aligned with Intermountain Healthcare strategies and goals
• Partner with multi-departmental leadership and stakeholders to develop, prioritize, and track projects using relevant measurement criteria
• Ensure projects meet defined scope, quality, and timeline requirements
• Advise Executive Sponsors and influence leaders to achieve strategic, financial, and operational objectives
• Lead a team of strategy consultants and develop a positive, high-performing learning culture
• Work effectively in high-pressure, dynamic, demanding, and ambiguous environments

Senior Business Strategy Partner

Affiliate Manager

• Investigate and manage patient complaints and grievances related to quality of care, harm, potential harm, or poor patient experience
• Use the patient voice to partner with Clinical Relations Managers to identify quality improvement opportunities
• Coach and provide resources to frontline caregivers in service recovery
• Maintain clinical relationships between patients, families, and care teams
• Comply with policy and regulatory requirements for event management
• Provide on-site support for surveys related to complaints and grievances
• Participate in Early Communication and Resolution Process for High Harm “no Gap” events
• Detect and manage risk exposure with enterprise legal partners and proactively mitigate claim potential
• Participate in conflict resolution and liaise between multiple stakeholders
• Identify potential risks to outcomes
• Collaborate with General Liability on patient property loss or theft
• Partner with Compliance to investigate and resolve Patient Privacy and Discrimination Concerns
• Coach and shadow caregivers and leaders within hospitals and clinics
• Lead through influence and coach/round for improvement

Clinical Relations Partner

Supervisor

• Assist with day-to-day operations of the coding department
• Supervise departmental caregivers
• Address coding issues and questions
• Oversee quality assurance audits
• Identify and participate in operational improvements
• Monitor Epic Coding work queues, in-basket messages, inpatient note reports, and timely charge entry
• Monitor departmental KPIs, weekly goals, and charge lag
• Participate in interviewing, onboarding, and orienting new caregivers
• Coach caregivers and draft and monitor corrective action plans
• Document required touch bases
• Monitor staffing levels, coder productivity, quality assurance audits, and adherence to protocols and guidelines
• Support coders by monitoring schedules and flex time and reviewing and approving timecards
• Forecast future resource needs and create action plans for areas outside of goal
• Collaborate with Coding Manager(s) and other departments to meet Medical Group objectives and goals

Coding Supervisor

Manager

• Implement SelectHealth policies for negotiation, execution, and maintenance of self-funded contracts and documents
• Work with staff and management to administer the contract review process
• Ensure proper contract review, documentation, and signature
• Manage centralized contract filing, maintenance, and storage
• Oversee the contract approval process, including preparing documents for signature
• Understand and implement SelectHealth standards for self-funded documents
• Draft, review, and negotiate self-funded contracts
• Develop, update, and maintain timely electronic filing and storage processes for contracts
• Assist with training SelectHealth caregivers on contract creation, development, negotiation, approval, execution, maintenance, and standards
• Collaborate with providers, colleagues, customers, patients/clients, and visitors
• Perform work remotely with business travel as needed and attend potential onsite interviews and meetings

Contract Manager

Accounts Payable

• Solve problems within AP systems
• Record day-to-day accounts payable transactions, reconciliations, systems, and reports
• Resolve errors, notify appropriate personnel, research routine issues, and recommend improvements
• Provide timely and professional customer service by phone, instant message, and email
• Take ownership and accountability for assigned tasks
• Manage workload to meet deadlines and department goals
• Apply Intermountain Health policies and procedures
• Perform other duties as assigned

Accounts Payables Specialist

Nurse

• Coordinate care for transplant patients, living donors, and their families
• Facilitate patients' and families' movement through transplantation and living donation processes through education, support, and service coordination
• Manage clinical aspects of the transplant program, including education, patient care coordination, organ acquisition, research, data management, quality assessment, and program development
• Manage patient care from referral through post-operative management, discharge planning, and long-term follow-up
• Liaise among transplant physicians, referring physicians, transplant recipients, families, living donors, and outside agencies
• Make independent care and treatment decisions within established protocols
• Provide on-call coverage and problem-solve during stressful situations
• Facilitate patient entry into the transplant program
• Coordinate medical, surgical, financial, psychosocial, nutritional, and pharmaceutical evaluations and ongoing care
• Participate in care planning and selection conferences
• List transplant patients and register living donors in a timely manner
• Maintain the UNOS waiting list according to policies, regulations, and national guidelines
• Coordinate pre-operative, inpatient, discharge, post-discharge, and ongoing case management
• Communicate patient needs to multidisciplinary transplant team members
• Provide age-specific care and intervention
• Assess, plan, and advocate for patients and families across the care continuum
• Document care accurately and promptly
• Use critical thinking and involve patients, families, physicians, ancillary providers, and multidisciplinary teams in care planning
• Facilitate organ acquisition and transplantation through on-call responsibilities
• Collect and analyze data for physicians, leadership, regulatory agencies, and research protocols
• Participate in quality monitoring and process improvement
• Follow transplantation and living-donation regulations, policies, procedures, and guidelines
• Assess and address education needs related to transplantation, organ procurement, and organ donation
• Participate in community and professional education promoting organ donation and transplantation

Registered Nurse – Organ Liver Transplant Coordinator

Financial Planning and Analysis

• Partner with leaders and stakeholders across the organization on strategic planning, budgeting, forecasting, financial analysis, and operational improvement initiatives
• Develop reports, dashboards, and actionable insights supporting business and clinical performance
• Contribute to projects that enhance efficiency, reduce costs, and improve outcomes
• Support budgeting, strategic planning, variance reporting, and ad hoc analysis for a facility, region, division, or system-wide team
• Support routine functions including operating budget, capital budget, strategic planning, patient accounts, and operations
• Prepare routine to minimally complex financial analyses, variance reports, and ad hoc reports
• Work with internal customers to develop quantitative reports using data to analyze clinical and operational issues
• Participate in system-wide processes or improvement projects under supervision
• Complete assigned tasks accurately and on time

Financial Analyst

Social Worker

• Provide short-term stabilization services to children and families
• Conduct primarily in-home visits, with occasional video visits when appropriate
• Serve the Tooele Region and provide backup to other regions as necessary
• Help families navigate challenges, build skills, and strengthen family functioning
• Work alongside a multidisciplinary team
• Help families develop practical skills and plans to address and prevent future challenges
• Reduce the need for out-of-home services
• Connect families with ongoing community resources and supports
• Provide critical support to children, youth, and families in their communities
• Collaborate with a multidisciplinary behavioral health team
• Travel throughout the greater Tooele and Salt Lake City regions for work-related services

Social Service Worker

Patient Service Representative

• Serve as the first connection between Intermountain and patients
• Establish collaborative relationships with patients and fellow caregivers
• Provide courteous and professional connections by phone, in person, or via secure messaging
• Identify and resolve patient intake and care needs
• Greet and check in/out patients and verify information supplied by patients
• Document phone calls accurately and completely in the electronic medical record (EMR)
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations
• Register patients by confirming, entering, and updating demographic and guarantor data
• Follow patient identification procedures
• Obtain insurance cards, identification forms, and required signatures
• Verify insurance coordination of benefits and handle pre-certification/prior authorization as applicable
• Assist patients with forms for regulatory and billing needs
• Scan paperwork and educate patients about financial assistance
• Request and process payments for current and past medical services
• Stay current on role responsibilities, updates, dashboards, work queues, emails, and clinic/service line meetings

Patient Service Representative, PRN

Analyst

• Support healthcare information technology applications through planning, designing, implementing, maintaining, optimizing, and providing ongoing support
• Provide technical support, configuration, and maintenance for healthcare applications throughout their lifecycle
• Analyze and diagnose stakeholder problems to determine resolutions
• Gather, validate, and translate technology requirements into design and development specifications
• Configure, test, install, implement, monitor, and maintain systems, applications, workflows, processes, and hardware
• Document and recommend workflow changes and technical or functional designs
• Partner with external vendors on third-party application integration, implementation, support, and troubleshooting
• Resolve issues, incidents, and problems according to service levels and department standards
• Serve as project manager and complete project-management functions for small- to mid-size projects
• Collaborate with peers, internal and external stakeholders, and vendors
• Follow documentation and change-management standards
• Participate in developing training and knowledge-based materials
• Configure and integrate electronic and mechanical hardware with software products
• Develop and understand business reporting needs
• Participate in on-call and command-center responsibilities, if applicable
• Help develop and maintain testing plans and scripts
• Attend team, project, and department meetings
• Complete minimum viable products of demands in ServiceHub
• Request project and enhancement resources through the ServiceHub Resource Plan process
• Maintain required certifications, including Epic certifications

Application Analyst, Professional Billing

• Support the Epic Tapestry application, which manages payor operations and managed care workflows
• Plan, design, implement, maintain, optimize, and provide ongoing support for healthcare applications
• Provide advanced technical support, configuration, integration, and maintenance throughout application lifecycles
• Manage small and mid-sized application-related projects and help plan and execute projects
• Mentor other analysts and contribute to configuration, deployment, support, archival, and decommissioning standards
• Document and recommend workflow changes and technical/functional designs
• Partner with external vendors on integration, implementation, support, and troubleshooting
• Resolve common and complex issues, incidents, and problems according to service levels and department standards
• Serve as project manager and complete project-management functions for mid-sized projects
• Perform quality reviews of team build
• Collaborate with peers, stakeholders, and vendors
• Follow documentation and change-management standards
• Develop training and knowledge-base materials
• Configure electronic and mechanical hardware with software products to meet client specifications
• Develop and understand business reporting needs
• Participate in on-call and command-center responsibilities
• Develop and maintain testing plans and scripts
• Participate in team, project, and department meetings
• Define project objectives, complete business cases, and help stakeholders with ROI, benefit plans, and KPIs
• Forecast resources, equipment, hardware, and data connections for roadmaps and construction/reconstruction projects
• Create cost estimates, provide infrastructure information to Capital Planning, and coordinate DTS equipment procurement
• Supply field teams with equipment and data-connection lists and mapping
• Support Tapestry Payor Data Management, including member enrollment, eligibility, benefits, claims, and provider data

DTS Tapestry Analyst

Operations

• Lead the development and implementation of revenue cycle strategies in professional billing, follow-up, and denial management
• Coordinate with the RSC Senior Leadership team to align and optimize operational revenue management functions
• Develop and implement strategies to maximize collections, minimize cost to collect, and meet or exceed patient requirements
• Create and manage the annual operating budget
• Conduct return-on-investment analyses for capital expenditures
• Identify opportunities for savings and revenue growth
• Analyze budget variances and implement improvement initiatives
• Identify and implement new technology or enhancements to existing technology
• Lead quality and performance improvement initiatives
• Establish mechanisms to design, measure, maintain, and improve department service performance and quality
• Ensure compliance with regulatory guidelines, departmental policies, quality assurance, safety, environmental, and infection control standards
• Develop action plans aligned with organizational strategic initiatives and goals
• Act as champion or business owner for external vendors supporting Revenue Cycle operations
• Select and coordinate third-party vendors within assigned departments
• Monitor and analyze revenue cycle metrics
• Collaborate with senior leaders on financial goals and objectives
• Manage and develop a team of revenue cycle professionals

Senior Director – Revenue Cycle Operations

Accountant

• Prepare journal entries and review accounting classifications according to generally accepted accounting principles and organizational policies
• Assist with month-end close, including journal entries and month-end close review meetings
• Understand and explain variances to plan in assigned areas
• Reconcile, analyze, and review general ledger accounts
• Complete assigned tasks accurately and on time
• Assist with preparation of audit schedules
• Perform other duties as assigned
• Support business units, accurate financial reporting, organizational asset protection, and internal controls

• Manage negotiation, execution, and maintenance of SelectHealth vendor contracts
• Coordinate the contract review process with staff, management, and the Legal Department
• Ensure proper contract review, documentation, approval, and signature
• Manage centralized contract filing, maintenance, and storage
• Assist management and internal stakeholders in developing and amending standardized contracts
• Implement legal standards for SelectHealth contracts
• Draft, review, and negotiate non-standard contracts
• Ensure compliance with government contracting standards for delegated Medicare, Medicaid, and FEHB functions
• Apply HIPAA standards to SelectHealth vendor contracts
• Train SelectHealth caregivers in contract creation, development, negotiation, approval, execution, maintenance, and standards
• Coordinate contracting efforts with other Intermountain entities
• Participate in required Microsoft Teams video interviews and potential onsite interviews and meetings

IMH